Inventory in dropshipping changes rapidly. A supplier may have 1,000 units of a product one moment, and the next, it could be out of stock. To help you stay informed and manage inventory effectively, Zendrop provides notifications and alternative solutions when products go out of stock.
How to Get Notified About Stock Changes
1. Automatic Notifications for Imported Products
If a product you imported into your store from Zendrop goes out of stock, you will automatically receive an email notification. This ensures you are promptly informed of any changes that may affect your sales.
2. Subscribing to Restock Alerts
If a product is not currently imported into your store but is available in Zendrop’s catalog, you can subscribe to restock notifications by clicking the Bell icon on the product page.
Once enabled, the Bell icon turns black to indicate that notifications are active.
You will receive an email notification as soon as the product is back in stock.
We do not have an exact timeframe for when out-of-stock products will be available again, but you’ll be notified as soon as they are ready to sell.
For more details on inventory management, check out our help article: Zendrop Inventory: How Does It Work?
What to Do If an Out-of-Stock Product Has Already Been Ordered
If you already have an order for an item that is now out of stock, you have a few options:
1. If Only a Product Variant Is Out of Stock
Please contact our customer experience team on Zendrop to have them modify the order and assign an available variant. Be sure to provide the correct SKU for the desired item.
Before making changes, confirm with your customer that they are okay with switching to an alternative variant.
2. If the Entire Product Is Out of Stock
You will need to cancel the current order on Zendrop.
In the meantime, consider these alternatives:
Find a similar product on Zendrop to avoid losing the sale.
Import a similar product from another platform into your store. If you make a sale, our team can source it for you.
Manually place a new order for the customer using the alternative product.
💡 For Shopify Users: Once you’ve found the alternative product, duplicate the original order, select the new product, mark the order as paid in your store, and fulfill the updated order with the correct product on Zendrop.
With over 500,000 products from hundreds of suppliers, there’s a high chance you’ll find a suitable alternative for your customers.