Processing times vary when dropshipping from China. Here's why that happens and what you can do to reduce the impact when it does.
Most orders from Zendrop Fulfillment are processed in 1–3 business days, up to five business days during peak periods. Here's what the fulfillment process looks like — and why orders occasionally take longer.
You fulfill an order on Zendrop.
Our Purchasing Team buys your product(s) directly from the factory.
The factory ships the product to one of our two warehouses in China.
Our Receiving Team receives pallets of products from different factories and sorts them.
Our Quality Team opens the package to quality check it.
Our Packaging Team prints out your custom branded thank you card.
Our Packaging Team makes sure all of the products are in one bin.
Even if they came from separate factories, which they often do.
Our Packaging Team carefully packages your items including your custom branded thank you card.
This will be a box or a polybag depending on the product(s)).
Our Shipping Team prints out your shipping label and ships out the order.
They always make sure each order gets shipped out on the next possible outbound shipment.
That's the standard process. Delays happen in two scenarios, both caused by factors outside our control:
Delay reason 1: Factory out of stock
When Zendrop places your order with the factory, the item is out of stock and production is underway. There's no way to know in advance — these factories don't have inventory management systems that sync with Zendrop in real time.
Delay reason 2: Freight delay to our warehouse
The factories we buy from don't actually ship anything outside of China, so when we place an order with a factory, the goods are shipped to our warehouse. At that point, we quality check the items, repackage them, and ship them to your customers. Sometimes during this process, there is a delay in the item being shipped to our warehouse, causing a delay to get your order processed and shipped.
We process every order as fast as possible. Delays tied to factory stock or freight timing are outside our control.
Are you a high-volume seller?
Stores doing more than 25 orders per day may qualify for our Select program. One of the key benefits: you can pre-stock your bestsellers in our warehouse to avoid both delay scenarios above.
Book a call to learn more about the Select program and pre-stock your bestsellers.
For shipping times by destination and information on where Zendrop ships from, see Where Zendrop Ships From and International Delivery Times.