You might have received an email stating, "We were unable to process your order. To find out more, please log in to your Zendrop account and visit the Orders page."

If your Zendrop account indicates that the order is still processing, don't worry! here’s why:

Sometimes, order synchronization between Zendrop and our supplier platform can take a little extra time due to factors like the number of orders in the system. The good news is that your order is on track and will be shipped shortly, so you don’t need to take any further action.

For additional information about processing times, please click here: Processing Times When Dropshipping From China.

If you have any further questions or need assistance, feel free to reach out to our Customer Success team by submitting a request through the in-app messenger.

Happy selling!