FAQs
Zendrop users most frequently asked questions.
36 articles
"This Shopify Store URL is already connected to a Zendrop account." ErrorHow to understand and address the error.
Zendrop vs. AliExpress, Which Is Cheaper?A raw comparison of Zendrop and AliExpress.
How Do I Add Custom Branded Thank You Cards to My Zendrop Orders?Everything you need to know about thank you cards.
How Do I Get Custom Packaging or Private Labeling on My Products?Everything you need to know about customizing your products and packaging.
How Many Stores Connect to One Zendrop Account?Multiple paid Zendrop accounts for the price of one!
How Do I Link My Shopify Products to Zendrop?How to link products.
Zendrop Inventory, How Does It Work?Explaining how inventory works with dropshipping and Zendrop.
I Accidentally Cancelled an Order! Can I Undo That? (Duplicating Orders)
How Do I Enable Dark Mode on Zendrop?How to enable dark mode.
How Do I Connect or Disconnect My Shopify Store From Zendrop?How to connect and disconnect Shopify from your Zendrop account.
How to Update Your Email and Password on ZendropHow to change your Zendrop account credentials.
Unable to Process Your Order: Notification EmailClarification on order processing notification.
Will Deactivating My Store Also Deactivate My Zendrop Account?What happens to the Zendrop account when the associated store is deactivated?
Does Zendrop Send Order Notification Messages to My Customers?How customer notifications work with Zendrop: A quick guide.
Understanding the “Not Available for Marketplace”Understanding the “Not Available for Marketplace” tag: What it means for you.
Does Zendrop Have a US Supplier?How to find US suppliers on Zendrop.
Can You Charge My Shopify Account Directly for the Order?Why Zendrop can’t charge your Shopify account directly.
How to Remove Items from Your "My Products" Tab on ZendropQuick tips for deleting items from your My Products tab on Zendrop.
Can I Add a Product From AliExpress to the Zendrop Catalog Without Having Zendrop Plus?Which Zendrop plan is best for sourcing products from AliExpress?
Do You Offer Any Kind of Trial Period So I Can Check Out What Products You Have and What Your Prices Look Like?Is there a trial period to explore Zendrop’s products and pricing?
Does Zendrop Offer 24/7 Support?
How to Request Material Information for a Zendrop ProductRequest detailed product material information.
Canada Post Strike: What This Means for Your OrdersUpdate on Canadian order fulfillment.
How to Log Out of Your Zendrop AccountSecurely signing out of Zendrop.
What to Do When Zendrop Announces a Holiday: A Complete Seller GuideManaging Zendrop holidays: Best practices for sellers.
How to Download a Copy of Your Conversation Transcript on ZendropHow to export or download your Zendrop chat history.
Are “Amazon Products” on Zendrop Related to Amazon the Company?Understanding Amazon Products on Zendrop.
Why Does Zendrop Display Standard Subscription Charges Even if I Signed Up for a Promotional Rate?Understanding Zendrop billing displays and charges.
Zendrop Refund Policy for Order CancellationsHow refunds work for canceled orders on Zendrop.
How to Clear Browser Cache and CookiesFix common issues by clearing cache and cookies.
How to Use a Private Browser / Incognito ModeUsing private browsing.
How Can I Troubleshoot Zendrop App Installation Issues?Step-by-step guide to fix installation issues.
How to Verify Product CE Certification and Understand Related Requirements?A guide to verify and understand CE Certifications.
Why Do Product Prices Change on Zendrop?Understanding price fluctuations.
How Does Zendrop Provide Updates and Notifications to Users?Zendrop updates and notifications.
Why Zendrop Does Not Ship to TurkeyWhy Zendrop can’t ship to Turkey right now.