FAQs
Zendrop users most frequently asked questions.
30 articles
- Zendrop vs. AliExpress, Which Is Cheaper?A raw comparison of Zendrop and AliExpress.
- How Do I Add Custom Branded Thank You Cards to My Zendrop Orders?Everything you need to know about thank you cards.
- How to Add Your Logo, Brand Your Packaging, or Private Label Your ProductsEverything you need to know about customizing your products and packaging.
- How Many Stores Connect to One Zendrop Account?Multiple paid Zendrop accounts for the price of one!
- How Zendrop Handles Product InventoryExplaining how inventory works with dropshipping and Zendrop.
- How to Recover or Duplicate a Cancelled Order on Zendrop
- How Do I Enable Dark Mode on Zendrop?How to enable dark mode.
- Kickstart with a Month of Free Storage for Your Products!Exploring third-party logistics fulfillment options with Zendrop.
- How to Update Your Email and Password on ZendropHow to change your Zendrop account credentials.
- Unable to Process Your Order: Notification EmailClarification on order processing notification.
- Will Deactivating My Store Also Deactivate My Zendrop Account?What happens to the Zendrop account when the associated store is deactivated?
- Does Zendrop Send Order Notification Messages to My Customers?How customer notifications work with Zendrop: A quick guide.
- What Does "Not Available for Marketplace" Mean on a Zendrop Product?Understanding the “Not Available for Marketplace” tag: What it means for you.
- Does Zendrop Have a US Supplier?How to find US suppliers on Zendrop.
- How to Remove Items from Your "My Products" Tab on ZendropQuick tips for deleting items from your My Products tab on Zendrop.
- Can I Add a Product From AliExpress to the Zendrop Catalog Without Having Zendrop Plus?Which Zendrop plan is best for sourcing products from AliExpress?
- Does Zendrop Offer 24/7 Support?
- How to Request Material Information for a Zendrop ProductRequest detailed product material information.
- How to Log Out of Your Zendrop AccountSecurely signing out of Zendrop.
- What to Do When Zendrop Announces a Holiday: A Complete Seller GuideManaging Zendrop holidays: Best practices for sellers.
- How to Download a Copy of Your Conversation Transcript on ZendropHow to export or download your Zendrop chat history.
- Are “Amazon Products” on Zendrop Related to Amazon the Company?Understanding Amazon Products on Zendrop.
- Why Does Zendrop Display Standard Subscription Charges Even if I Signed Up for a Promotional Rate?Understanding Zendrop billing displays and charges.
- Zendrop Refund Policy for Order CancellationsHow refunds work for canceled orders on Zendrop.
- How to Clear Browser Cache and CookiesFix common issues by clearing cache and cookies.
- How to Use a Private Browser / Incognito ModeUsing private browsing.
- How to Verify Product CE Certification and Understand Related Requirements?A guide to verify and understand CE Certifications.
- Why Do Product Prices Change on Zendrop?Understanding price fluctuations.
- How Does Zendrop Provide Updates and Notifications to Users?Zendrop updates and notifications.
- Why Zendrop Does Not Ship to TurkeyWhy Zendrop can’t ship to Turkey right now.