FAQs
Zendrop users most frequently asked questions.
33 articles
- Zendrop vs. AliExpress, Which Is Cheaper?A raw comparison of Zendrop and AliExpress.
- How Do I Add Custom Branded Thank You Cards to My Zendrop Orders?Everything you need to know about thank you cards.
- How to Add Your Logo, Brand Your Packaging, or Private Label Your ProductsEverything you need to know about customizing your products and packaging.
- How Many Stores Connect to One Zendrop Account?Multiple paid Zendrop accounts for the price of one!
- How Zendrop Handles Product InventoryExplaining how inventory works with dropshipping and Zendrop.
- How to Recover or Duplicate a Cancelled Order on Zendrop
- How Do I Enable Dark Mode on Zendrop?How to enable dark mode.
- Kickstart with a Month of Free Storage for Your Products!Exploring third-party logistics fulfillment options with Zendrop.
- How to Update Your Email and Password on ZendropHow to change your Zendrop account credentials.
- Unable to Process Your Order: Notification EmailClarification on order processing notification.
- Will Deactivating My Store Also Deactivate My Zendrop Account?What happens to the Zendrop account when the associated store is deactivated?
- Does Zendrop Send Order Notification Messages to My Customers?How customer notifications work with Zendrop: A quick guide.
- What Does "Not Available for Marketplace" Mean on a Zendrop Product?Understanding the “Not Available for Marketplace” tag: What it means for you.
- Does Zendrop Have a US Supplier?How to find US suppliers on Zendrop.
- How to Remove Items from Your "My Products" Tab on ZendropQuick tips for deleting items from your My Products tab on Zendrop.
- Can I Add a Product From AliExpress to the Zendrop Catalog Without Having Zendrop Plus?Which Zendrop plan is best for sourcing products from AliExpress?
- Does Zendrop Offer 24/7 Support?
- How to Request Material Information for a Zendrop ProductRequest detailed product material information.
- How to Log Out of Your Zendrop AccountSecurely signing out of Zendrop.
- What to Do When Zendrop Announces a Holiday: A Complete Seller GuideManaging Zendrop holidays: Best practices for sellers.
- How to Download a Copy of Your Conversation Transcript on ZendropHow to export or download your Zendrop chat history.
- Are “Amazon Products” on Zendrop Related to Amazon the Company?Understanding Amazon Products on Zendrop.
- Why Does Zendrop Display Standard Subscription Charges Even if I Signed Up for a Promotional Rate?Understanding Zendrop billing displays and charges.
- Zendrop Refund Policy for Order CancellationsHow refunds work for canceled orders on Zendrop.
- How to Clear Browser Cache and CookiesFix common issues by clearing cache and cookies.
- How to Use a Private Browser / Incognito ModeUsing private browsing.
- How to Verify Product CE Certification and Understand Related Requirements?A guide to verify and understand CE Certifications.
- Why Do Product Prices Change on Zendrop?Understanding price fluctuations.
- How Does Zendrop Provide Updates and Notifications to Users?Zendrop updates and notifications.
- Why Zendrop Does Not Ship to TurkeyWhy Zendrop can’t ship to Turkey right now.
- Fulfillment FAQsAnswers to the most common questions about order fulfillment on Zendrop, processing times, shipping, tracking, order statuses, and what to do when something goes wrong.
- Why Is My Unfulfilled Order Blocked?Learn why your unfulfilled order is blocked in Zendrop, how to read the warning triangle, fix each issue, and how to submit an Order Issue when needed.
- Product Import FAQ: Your Questions AnsweredAnswers to the most common questions about importing products from Zendrop into your store, from finding the import button to bulk imports, pricing, errors, and more.