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FAQs
Zendrop users most frequently asked questions.
22 articles
"This Shopify Store URL is already connected to a Zendrop account." ErrorHow to understand and address the error.
Zendrop vs. AliExpress, Which Is Cheaper?A raw comparison of Zendrop and AliExpress.
Custom Branded Thank You CardsEverything you need to know about thank you cards.
Private Labeling & Custom PackagingEverything you need to know about customizing your products and packaging.
How Many Stores Connect to One Zendrop Account?Multiple paid Zendrop accounts for the price of one!
How to Add Products From Zendrop to ShopifyImporting products from Zendrop to Shopify.
How Do I Deactivate My Zendrop Account?Steps to take to cancel your subscription and deactivate your account.
Linking ProductsHow to link products.
Zendrop Inventory, How Does It Work?Explaining how inventory works with dropshipping and Zendrop.
HS Codes + GTIN/MPN NumbersExplaining why we don't have GTIN/MPN numbers for our products.
I Accidentally Cancelled an Order! Can I Undo That? (Duplicating Orders)
Enabling Dark ModeHow to enable dark mode.
Connecting/Disconnecting ShopifyHow to connect and disconnect Shopify from your Zendrop account.
Kickstart with a Month of Free Storage for Your Products!Exploring third-party logistics fulfillment options with Zendrop.
How to Update Your Email and Password on ZendropHow to change your Zendrop account credentials.
Unable to Process Your Order: Notification EmailClarification on order processing notification.
Will Deactivating My Store Also Deactivate My Zendrop Account?What happens to the Zendrop account when the associated store is deactivated?
Does Zendrop Send Order Notification Messages to My Customers?How customer notifications work with Zendrop: A quick guide.
Understanding the “Not Available for Marketplace”Understanding the “Not Available for Marketplace” tag: What it means for you.
Does Zendrop Have a US Supplier?How to find US suppliers on Zendrop.
Can You Charge My Shopify Account Directly for the Order?Why Zendrop can’t charge your Shopify account directly.
How to Remove Items from Your "My Products" Tab on ZendropQuick tips for deleting items from your My Products tab on Zendrop.