After you connect your Shopify store to your Zendrop account, your unfulfilled orders will automatically pull into the "Orders" page on Zendrop. These unfulfilled orders will not be linked to Zendrop products though so you will need to link them manually.
How to Link your Order
To link your order, head over to the "Orders" page in Zendrop, find one of the "Unfulfilled" orders pulled into Zendrop from Shopify, and click the "Link Product" button. Zendrop will automatically pull up products that closely match the product you're attempting to link. Select the correct variant from the list then click the "Link Product" button. If there are other variants that need to be linked, Zendrop will automatically detect this, and request that you link those variants as well on the next page. Link the correct variants then click the "Confirm" button.
To ensure smooth linking, also verify that all Shopify product variants, such as sizes and colors, are correctly aligned with those in Zendrop.
Additionally, you may also complete this through your Zendrop My Products page. Simply go to the Store Listing & Sourcing section, locate the product that is currently not linked, and click the Link and Source button. The same process will then be applied. To learn more about how to link products, you may click here.
It is a best practice to regularly monitor this page (Store Listing & Sourcing) to confirm which products are successfully linked or still require linking. This can help you identify and resolve issues proactively, ensuring your store operates efficiently.
If I can’t find the product to be linked, what should I do?
If you're unable to find a product to link to then you can request a quote. This process takes about 12-48 hours to complete, but you will be emailed with the quote as soon as it's complete. We have hundreds of thousands of products in our catalog though so it's very likely we have the product you're looking for -- try changing up some keywords if the product isn't automatically showing.
If the product is still not found, use alternative keywords or synonyms related to the product to expand the search. Additionally, verify that no typos or spelling errors exist in your search query.
If you encounter repeated linking failures, we recommend reaching out to Zendrop Support for further assistance. Providing complete and accurate product details will help expedite the resolution. Additionally, please ensure that all product variants in Shopify—such as size, color, and variant names—are aligned with Zendrop’s catalog to prevent mismatches.