Yes. Support is available 24/7 for all users on every plan.
Zendrop's support is available to all users on every subscription plan.
Live chat with a human agent runs 9 AM to 5 PM EST, Monday through Friday. Log into your Zendrop account and open the Chat Messenger in the bottom right corner of your screen.
Outside those hours, our virtual assistant is available 24/7. It's an AI-powered chatbot that answers common questions and guides you through typical issues on its own. No wait time required. If you need a human, type "Speak with a representative" or "Agent," or select Wait for the team if that option appears. We'll follow up at the start of the next business day.
No question goes unanswered. The virtual assistant handles it now, and our team picks up anything that needs a human touch.
Why We Do It This Way
Fast response matters. The 24/7 virtual assistant catches urgent issues outside business hours so you're not left waiting overnight. If your question needs a human, we flag it and follow up first thing in the morning.
Need Help Now?
Open the Chat Messenger in the bottom right corner of your screen to get started. You can also email us at [email protected].