Partially. Zendrop's virtual assistant is available 24/7 on every plan, no wait time, no business hours. Live human agents are available Monday through Friday, 9 AM to 5 PM EST.
Live chat with a human agent runs Monday through Friday, 9 AM to 5 PM EST. Type "Speak with a representative" or "Agent," or select Wait for the team if that option appears.
Outside those hours, the virtual assistant handles most questions right away. If your issue needs a human, describe it in full before closing the chat, the team picks it up at the start of the next business day and can move faster when the details are already there.
What the virtual assistant handles
Plan details and billing explanations.
Connecting or disconnecting your Shopify store.
Product import and publishing steps.
Account, login, and return questions.
How to reach the team
Already in a support chat or email thread? You're in the right place. Describe your issue here, the team will pick it up directly. No need to open a new chat or send a separate email.
Open the Chat Messenger in the bottom right corner of your screen. During business hours (Mon–Fri, 9 AM–5 PM EST), type Agent or Speak with a representative to connect with a live agent. You can also email us at [email protected].
For urgent or technical issues
Some issues need human investigation: products stuck on "Publishing," orders delayed beyond 3 business days, billing disputes, or sync errors. Include the right details when you reach out and the team can move faster.
Your order number, product name, or account email so the team can locate your case immediately.
A screenshot of any error message you're seeing.
For billing disputes: the charge date and amount so it can be matched against your billing cycle.
Known technical bugs, including product import errors and inventory sync failures, are escalated to the development team. The team follows up once there's an update. No need to re-open your conversation.
Solve it yourself
Most common issues have a fix ready right now.
If products are stuck on "Publishing," see How to Link and Unlink Products.
For unexpected charges or billing confusion, see Zendrop Plans: Pricing and Features.
If you can't log in or access your account, see How to Resolve Sign-In Issues or 'Email Already in Use' Errors.
If an order isn't processing or is delayed, see What Each Order Status Means on Your Zendrop Dashboard.
Track your orders, manage your products, and keep your store running from your Zendrop Dashboard.