Oftentimes, users may experience difficulty signing in to their Zendrop account — such as being redirected to the sign-up page repeatedly or receiving a message stating that their email is already in use. This usually happens when the email address being used to sign in is already registered under another Zendrop account.
If you’re having trouble logging in or encountering repeated sign-up prompts, follow the troubleshooting steps below to resolve the issue and successfully access your account.
Steps for Resolving Common Login Issues
1. Clear Browser Cache and Cookies
Cached data can often cause login-loop issues or persistent sign-in banners. Here's how to clear cache and cookies:
On Google Chrome: Go to the three dots menu (top-right corner) → "More tools" → "Clear browsing data."
Alternatively, perform a hard refresh: Press Ctrl + Shift + R (Windows/Linux) or Command + Shift + R (macOS).
2. Use Incognito Mode or a Different Browser
This step helps to bypass stored cookies or cache and determine if the issue is browser-specific. Open your browser’s incognito mode and log in using Zendrop's login page.
3. Confirm Email Linking and Login Credentials
Ensure your email is correctly linked to your Zendrop account.
Use Zendrop's "Google Sign-In" option, located on the login page, as an alternative if you're unsure of credentials.
For Issues With Shopify Integration
If your Shopify store is not properly connected, or you see a sign-up page instead of the login page, follow these steps:
1. Uninstall and Reinstall Zendrop App
Log in to your Shopify admin account.
Navigate to Apps → App and sales channel settings.
Next to the Zendrop app, click Uninstall.
2. Reinstall and Reconnect Your Shopify Store
Log in to Zendrop using this login link.
Follow the Shopify installation guide available here.
Resolving Persistent Sign-Up Prompts
If you encounter repeated sign-up prompts during a free trial or other pathways, it’s likely that a new account was mistakenly created. To resolve:
Follow the steps to uninstall Zendrop from Shopify.
Log in to Zendrop using this link from an incognito window or different browser.
Link your Shopify store again using the step-by-step installation guide above.
Further Troubleshooting
If you have followed these steps and still face issues:
Capture a short video or animation of the problem.
Submit the video to Zendrop's support team for further help.
Note: If you are seeing the sign-up page instead of the login page, it typically means you’re not using the correct email associated with your Zendrop account. Please ensure that you are entering the correct Zendrop account email to successfully log in.
Summary
The most common login and sign-up issues can often be resolved by clearing your browser cache, using incognito mode, and correctly linking your email and Shopify accounts. If the problem persists, reinstalling the Zendrop app and reconnecting your store should address the issue. For persistent cases, Zendrop's support team is available to assist further.