Use this guide to reset a forgotten password or change the email address on your Zendrop account. If you can't log in, keep being asked to sign up, or see "The email has already been taken," see How to Resolve Sign-In Issues or 'Email Already in Use' Errors instead.
Changing Your Password via Web Browser
Reset Your Password:
Click on the following link to reset your password: Reset Password.
Enter your email address and click on the "Reset Password" button.
Check Your Email:
You will receive an email with the subject “Set up a new password for Zendrop.”
Open the email and click on the "Reset Password" link.
Set Your New Password:
You will be redirected to a new page where you can enter your new password.
Confirm your new password by entering it again in the designated field.
Click on the "Reset Password" button to save your changes.
Your password has now been changed, and you will be logged into your Zendrop account automatically.
Important Note:
If you're encountering an error when updating your credentials, it's possible that the email you're trying to use is already linked to another Zendrop account. If that's the case, please reach out to our support team for assistance.
In the event that your email is already associated with another account, we recommend the following steps:
Log out from all devices.
Clear your browser cache.
Use your other account to unlink the email before trying to update your credentials again.
If you still face issues, don't hesitate to contact us for further help!
Updating Your Email Address and Password Through Your Account Page
Access Your Account:
Log in to your Zendrop account.
Click on the drop-down arrow at the top right corner and select "Account."
Change Your Email Address and Password:
In the email address field, enter your new email address.
Ensure the new email address is not already associated with another Zendrop account.
In the password fields, enter your new password.
Confirm the new password by entering it again.
Save your changes.
Your account information will be updated.
Identifying the Linked Email Address
To verify the linked email address for your Zendrop account:
Navigate to the account page by accessing the drop-down menu on the dashboard.
Check the email displayed in the account details section.
Logging In with Your New Credentials
After updating your email and/or password, you can log into your Zendrop account using the new credentials. Follow this link to access your account. To further ensure smooth access, verify the email used is functional and accessible for login or password reset purposes.
By following these simple steps, you can ensure your Zendrop account remains secure and up-to-date.
Need something else?
Made a second account by mistake? See The Benefits of Merging Your Zendrop Accounts into One.
Want to close your account? See How to Deactivate Your Zendrop Account.
Stuck on "Finish your setup" or asked to sign up again? See How to Resolve Sign-In Issues or 'Email Already in Use' Errors.