Thinking about leaving? Deactivating your Zendrop account works differently than canceling a subscription. Here's what to do, what changes, and how to make sure you don't get charged after you're gone.
Deactivation vs. cancellation
Deactivating your account is not the same as canceling your subscription. If you just want to stop being billed, cancel your subscription from the Billing page. Deactivation goes further, it suspends your account. Your data is preserved and you can reactivate anytime.
Before you deactivate
Take care of these first:
Download any invoices or order data you want a local copy of. Your account data is preserved and accessible again if you reactivate.
Trial users (Pay As You Go plan): your trial doesn’t cancel itself. Check your trial end date on the Billing page, then downgrade or uninstall Zendrop before that date to avoid being charged.
Unlink your products via the My Products tab.
Settle any pending Shopify or Wix invoices. They don’t cancel automatically when you deactivate.
Uninstall the Zendrop app from your store:
Shopify: Settings → Apps and Sales Channels → Zendrop → Uninstall.
Wix: in your site’s dashboard, go to Manage Apps → click the More Actions icon (⋯) next to Zendrop → Delete → select a reason → Delete App.
If you want to reuse your email for a new account, change it in your account settings before deactivating. Emails tied to deactivated accounts can't be reused.
How to deactivate
Log in to your Zendrop account.
Click your profile name in the top-right corner to open the dropdown.
Select Account.
Scroll to the Account actions section at the bottom.
Click Deactivate.
What happens next
Once your account is deactivated:
All active subscriptions are canceled.
Your current billing period is still charged on your next Shopify or Wix invoice. No future periods are billed.
Saved payment methods are removed.
Access to Zendrop features and connected integrations (including Shopify or Wix) is suspended. Your account data is preserved, you can reactivate anytime to regain access.
Once deactivation is complete, you'll receive a confirmation email at your registered address. To double-check it worked, try logging in, if you can't access the account, you're good.
Billing after deactivation
Pending charges aren’t automatically canceled. Settle any open invoices directly through Shopify or Wix before you leave.
Refunds must be requested within 5 days of payment. Each case is reviewed individually, see Zendrop's refund policy for full details.
Invoices: while your account is deactivated you can't download invoices, since you no longer have app access, but they remain stored in the system and become available again if you reactivate.
Still seeing an active subscription?
If subscriptions are still showing as active after deactivation, you may have multiple accounts. Run through these checks:
Check the email address on your Zendrop Profile page. Make sure you're managing the right account.
Look for other accounts registered under similar email addresses.
Log out, clear your browser cache, or try a different browser to rule out display issues.
Reactivation
Changed your mind? Reactivate your account through the Zendrop password reset page, then reconnect your store. Your order history, product links, and import list are restored once your store is reconnected.