Zendrop may consider refunds for subscription charges under specific conditions. This guide covers everything you need to know, from eligibility and the request process to timelines and what to do if you're outside the refund window.
When you’re eligible for a refund
How the process works
Steps to manage your subscription effectively
5-day refund policy
Refund requests must be made within five calendar days of the charge date. The window starts the day after payment posts to your Zendrop or Shopify account. Requests made after this window will not be processed, this policy applies to all users to ensure fairness.
Timeframe: Requests must be submitted within 5 days of the subscription charge. Requests made after this window are generally not eligible.
Pending Charges: All unpaid invoices must be cleared before a refund request can be processed.
Order Credits: If order credits have been used to fulfill orders, the subscription may not be eligible for a refund.
Multiple Billing Cycles: Refunds apply only to the specific billing cycle they cover. Each cycle’s invoice is handled independently, and new charges may require separate refund requests if eligible.
Refund timelines
Refunds are issued back to your saved payment method once approved.
It typically takes 5–10 business days for funds to appear, depending on your bank or payment provider.
In some cases, the refund may arrive sooner. In rare cases, refunds may appear in your account after up to 10 business days. If your refund does not reflect within this period, consider contacting your bank as they determine the final posting timeline. Additionally, you can request the Acquirer Reference Number (ARN) from Zendrop Support, which your bank can use to trace the refund.
Refund amounts may be affected by currency conversion rates and bank fees, as Zendrop processes all refunds in USD. Variations in your local currency amount are beyond Zendrop's control.
In cases where a refund notification is received but the payment was reversed instead, it may indicate that the payment was not successfully captured initially. Since no funds were received, there is nothing to refund.
How to request a refund
Follow these steps to request a subscription refund:
Submit a Refund Request
Contact Zendrop Support and explain your reason for requesting a refund.
The more detail you provide, the faster your request can be reviewed.
Cancel or Downgrade Your Subscription (to avoid future charges):
If you are billed through Shopify:
Unlink all products from Zendrop.
Uninstall the Zendrop app from your Shopify store:
Log in to your Shopify admin panel.
Go to Settings > Apps and Sales Channels.
Find Zendrop - Dropshipping & POD.
Click Uninstall and confirm.
If you are billed directly through Zendrop:
Log in to your Zendrop account.
Navigate to your Billing Settings.
Downgrade your subscription plan to Free to stop future charges.
Wait for Processing
If approved, your refund will be issued.
Expect the funds in your account within 5–10 business days.
Outside the 5-day window
If a refund request is made after the 5-day window, Zendrop cannot process the refund due to policy restrictions. However, the following actions may be taken:
Subscription Cancellation: Zendrop will cancel the active subscription to ensure no further charges are made. The subscription will remain active until the end of the current billing period.
Summary
Refunds must be requested within 5 days of the charge.
Outstanding invoices must be settled before approval.
Refunds are returned to your original payment method within 5–10 business days.
Cancel or downgrade your subscription properly depending on how you are billed (through Shopify or directly with Zendrop) to prevent future charges.
Privacy and security
Zendrop processes refunds using stored transaction identifiers, no full payment details are retained. Refunds are always returned to the original payment method used. You don't need to re-add a deleted payment method to receive your refund; the funds will be credited to the associated account.
FAQs
Can I get a refund for a charge made more than 5 days ago?
No, Zendrop’s policy does not allow refunds for charges made more than 5 days ago. However, you can cancel your subscription to prevent future charges.
What if I have unpaid invoices?
Unpaid invoices must be settled before a refund can be processed.