If you've received confirmation that your fee was waived but your card is still being charged, this may be due to how Zendrop’s billing system operates, especially if you're on Usage-Based Billing through Shopify. Here's a breakdown of the possible reasons and what you can do:
If you're on a Usage-Based Billing plan (UBB)
Zendrop's Usage-Based Billing is based on product activity, not just your subscription status. Charges may still occur due to the following reasons:
1. Pending Charges from a Previous Billing Cycle
Shopify may process invoices that were already generated before you uninstalled Zendrop from your Shopify store.
These pending charges cannot be removed, and any billing updates (such as fee waivers or product unlinking) will only apply to future billing cycles.
2. Preventing Future Charges
Make sure that:
All products are unlinked from your Zendrop account.
The Zendrop app is fully uninstalled from your Shopify store.
How to Uninstall Zendrop from Shopify:
Log in to your Shopify admin.
Go to Settings → Apps and sales channels.
Find the Zendrop – Dropshipping & POD app.
Hover over it and click Uninstall.
If you're on a regular plan (Plus/Pro)
Check your subscription status on the Billing page. To downgrade, click Downgrade as shown.
Note
If you've already paid, you may be eligible for a refund review within 5 days of payment.