Zendrop has two billing models: the Standard plan (billed directly through Zendrop) and Usage-Based Billing (UBB) (billed through Shopify). What happens to your charges when you disconnect a store, uninstall the app, or manage a billing dispute depends on which plan you're on. The details below cover both.
What Happens After Disconnecting a Store or Uninstalling the App?
Store Disconnection
Disconnecting your store from Zendrop stops future charges.
Any pending invoices from the current billing cycle may still apply and must be settled before requesting a refund.
After all invoices are cleared, no additional charges will occur.
Uninstalling the Zendrop App
Standard plan users (billed directly through Zendrop): uninstalling the Shopify app does not cancel your Zendrop subscription. You must separately downgrade to the Free Plan inside Zendrop's Billing settings to stop charges.
UBB users (billed through Shopify): uninstalling the app cancels your plan and stops future Shopify charges. Any invoice Shopify already generated before you uninstalled may still process.
For both plans, uninstalling does not cancel charges already incurred. Refund requests must be submitted within 5 days of the charge.
Billing Tiers Based on Linked Products
Plan | Linked Products | Monthly Charge |
Free Plan | 0 products | $0/month |
Beginner Plan | 1–20 products | $29/month |
Pro Plan | 21–100 products | $49/month |
Plus Plan | 101+ products | $79/month (capped) |
Zendrop automatically adjusts your plan based on the number of linked products.
Unlinking all products downgrades your account to the Free Plan for upcoming billing cycles.
Handling Unexpected Charges
UBB users: if charges continue after uninstalling, ensure all products are unlinked in Zendrop, this drops you to the free tier and stops billing. Standard plan users: if charges continue after uninstalling, you must downgrade to the Free Plan inside Zendrop's Billing settings to stop charges. Unlinking products alone is not sufficient.
Resolving Billing Disputes
Zendrop may consider refund requests for recent charges. Refunds are discretionary and not guaranteed:
Submit a refund request within 5 days of the charge. Approval is at Zendrop's discretion and not guaranteed.
Provide supporting documentation (e.g., screenshots) to expedite resolution.
Important Billing Notes
Store closure — UBB users: if you're planning to close your Shopify store, uninstall the Zendrop app from Shopify first, this stops future charges. Closing your store without uninstalling first won't automatically cancel your subscription. Standard plan users: closing your Shopify store does not cancel your Zendrop subscription. You must downgrade to the Free Plan inside Zendrop's Billing settings to stop charges. For both plan types, uninstalling the app or closing your store does not delete your Zendrop account, it only stops future subscription charges.
Billing Cycles: Cancelling or unlinking during an active cycle won’t reverse charges for that cycle but will prevent future charges.
Best Practices to Avoid Charges
Unlink Products: Downgrades your account to the Free Plan at the start of your next billing cycle, unless you are still in your trial period, unlinking all products before the trial ends means you won't be charged.
Cancel paid plans: Standard plan users must cancel or downgrade their subscription inside Zendrop directly, uninstalling the app alone does not stop billing. UBB users cancel their plan by uninstalling the app from Shopify.
Settle Invoices Promptly: Resolve pending invoices quickly to avoid delays or disruptions.
By following these steps, you can effectively manage your billing and ensure a seamless Zendrop experience.