Zendrop's usage-based billing (UBB) model is tied to the number of products linked to your account. This ensures transparent pricing and predictable costs. Below are clear details on what to expect when disconnecting a store, uninstalling the app, or managing billing disputes.
What Happens After Disconnecting a Store or Uninstalling the App?
Store Disconnection
Disconnecting your store from Zendrop stops future charges.
Any pending invoices from the current billing cycle may still apply and must be settled before requesting a refund.
After all invoices are cleared, no additional charges will occur.
Uninstalling the Zendrop App
Uninstalling the Shopify app does NOT cancel your Zendrop subscription.
To avoid charges, manually cancel or downgrade your plan through your Zendrop dashboard.
Once the app is removed and refunds (if any) are processed, no future usage-based charges will apply.
Billing Tiers Based on Linked Products
Linked Products | Monthly Cost |
0 products | Free (Limited access) |
1–20 products | $29/month |
21–100 products | $49/month |
101+ products (capped) | $79/month |
Zendrop automatically adjusts your plan based on the number of linked products.
Unlinking all products downgrades your account to the Free Plan for upcoming billing cycles.
Handling Unexpected Charges
If charges continue after uninstalling, ensure all products are unlinked in Zendrop to prevent billing.
Resolving Billing Disputes
Zendrop offers flexible resolution options:
Request a full refund for recent charges (within 5 days).
Provide supporting documentation (e.g., screenshots) to expedite resolution.
Important Billing Notes
Store Closure: Closing your Shopify store automatically cancels Zendrop billing, though your Zendrop account remains available for future use.
Billing Cycles: Cancelling or unlinking during an active cycle won’t reverse charges for that cycle but will prevent future charges.
Best Practices to Avoid Charges
Unlink Products: Downgrades your account to the Free Plan instantly.
Cancel Paid Plans: Always cancel subscriptions in Zendrop directly; uninstalling alone won’t stop billing.
Settle Invoices Promptly: Resolve pending invoices quickly to avoid delays or disruptions.
By following these steps, you can effectively manage your billing and ensure a seamless Zendrop experience.