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How Can I Cancel My Zendrop Subscription and Manage Payment-Related Concerns?

How to cancel Zendrop and manage your payment preferences.

Updated over a week ago

If you need to cancel your Zendrop subscription or adjust your billing, this guide walks you through the process step by step and addresses common concerns.


Steps to Cancel Your Subscription

1. Downgrade or Transition to the Free Plan

  • Unlink Products from Zendrop
    Subscription charges are based on the number of products linked to your Shopify store:

    • 0 linked products → Free plan

    • 1–20 linked products → $29/month

    • 21–100 linked products → $49/month

    • 101+ linked products → $79/month (capped)

  • Uninstall the Zendrop App (Optional)
    If you no longer plan to use Zendrop, you can uninstall the app from your Shopify store. This ensures no further interaction after you transition to the free plan.


2. Detailed Steps to Unlink Products

  1. Log in to your Zendrop account.

  2. Navigate to the My Products section.

  3. Click the Store Listings & Sourcing tab.

  4. For each linked product:

    • Locate the product.

    • Click the three dots (…) menu.

    • Select Unlink.

  5. Repeat until all products are unlinked.

Once all products are unlinked, your account will automatically move to the Free plan.


3. Confirm Subscription Cancellation

  • After unlinking all products, your account should update to the Free plan in the Billing section.

  • If your plan does not update as expected, contact Zendrop Support to confirm no further charges will occur.


Billing Cycle & Adjustments

  • Plan changes take effect at the start of the next billing cycle.

  • If you unlink all products, you will not be charged in future cycles.

  • Any charges for the current billing period remain in place and are not refunded.


Refund Policy & Shopify Billing Limitations

Refund Eligibility

  • 5-Day Refund Window – Refunds can be requested within 5 days of a processed charge.

  • Refunds are usually credited back within 5–10 business days.

  • To request a refund, contact Zendrop Support.

Shopify Billing Restrictions

  • Zendrop uses Shopify’s billing system.

  • This means Zendrop cannot cancel or void invoices once generated.


Common Scenarios

  • Canceling with an Outstanding Bill
    Any unpaid bills remain your responsibility. Once paid, you can request a refund within the 5-day window.

  • Closing Your Shopify Store
    If your Shopify store is closed but Zendrop remains active, you must still cancel your Zendrop subscription to avoid charges.


Frequently Asked Questions

Q: What happens after I move to the Free plan?
You’ll keep access to the Zendrop platform, but premium features (like advanced product sourcing and linked products) will no longer be available.

Q: Can I downgrade immediately to avoid current or future charges?
Downgrades to the Free plan only apply at the start of the next billing cycle. Charges for the current billing cycle are not refunded.


Key Takeaways

  • Downgrade to the Free Plan: Unlink all products to avoid charges.

  • Uninstall the App (Optional): Ensures no further interaction with Zendrop.

  • Know the Billing Rules: Refunds are only available within 5 days, and Shopify invoices cannot be canceled once generated.

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