If you need to cancel your Zendrop subscription, whether it's the Usage-Based Billing (UBB) system or the Plus Plan, or adjust your billing, this guide walks you through the process step by step and addresses common concerns.
Steps to Cancel Your Subscription
1. Downgrade or Transition to the Free Plan
Alternatively, if you are subscribed directly through Zendrop, you can downgrade your plan from the Billing page in the Zendrop app without unlinking products first. This method simplifies the process for users who prefer not to manually unlink products.
Go to the Billing page within the Zendrop app.
Click the Downgrade button to move your account to the free Starter plan.
Unlink Products from Zendrop
Subscription charges are based on the number of products linked to your Shopify store:0 linked products → Free plan
1–20 linked products → $29/month
21–100 linked products → $49/month
101+ linked products → $79/month (capped)
Uninstall the Zendrop App (Optional)
If you no longer plan to use Zendrop, you can uninstall the app from your Shopify store. This ensures no further interaction after you transition to the free plan.
Note: Plan downgrades take effect at the start of the next billing cycle. If you reduce your linked products mid-cycle, the changes will only reflect in the following cycle. Ensure you unlink products before the new billing cycle begins to avoid being charged for the current cycle.
2. Detailed Steps to Unlink Products
Log in to your Zendrop account.
Navigate to the My Products section.
Click the Store Listings & Sourcing tab.
For each linked product:
Locate the product.
Click the three dots (…) menu.
Select Unlink.
Repeat until all products are unlinked.
Once all products are unlinked, your account will automatically move to the Free plan.
To upgrade your subscription, increase the number of linked products in your store. The system will automatically adjust your billing tier. For a manual upgrade to the Plus plan:
Open the profile dropdown (top-right).
Select Billing.
Find your current plan and click the pencil icon.
Choose the Plus plan on the pricing page.
You’ll pay only the prorated difference for the remainder of your billing cycle.
3. Confirm Subscription Cancellation
After unlinking all products, your account should update to the Free plan in the Billing section.
If your plan does not update as expected, contact Zendrop Support to confirm no further charges will occur.
4. Unpaid Balances: Any outstanding balance on your Shopify account must be settled before a new subscription plan can be activated. Failure to pay may result in account suspension, disrupting your store’s operations.
Billing Cycle & Adjustments
Plan changes take effect at the start of the next billing cycle.
If you unlink all products, you will not be charged in future cycles.
Any charges for the current billing period remain in place and are not refunded.
Refund Policy & Shopify Billing Limitations
Plus Plan Refund Policy
Refunds for the Plus Plan follow the same 5-day refund window as the UBB system. Contact Zendrop Support to request a refund within this period.
Refund Eligibility
5-Day Refund Window – Refunds can be requested within 5 days of a processed charge.
Refunds are usually credited back within 5–10 business days.
To request a refund, contact Zendrop Support.
Shopify Billing Restrictions
Zendrop uses Shopify’s billing system.
This means Zendrop cannot cancel or void invoices once generated.
Common Scenarios
Canceling with an Outstanding Bill
Any unpaid bills remain your responsibility. Once paid, you can request a refund within the 5-day window.Closing Your Shopify Store
If your Shopify store is closed but Zendrop remains active, you must still cancel your Zendrop subscription to avoid charges.
Frequently Asked Questions
Q: What happens after I move to the Free plan?
You’ll keep access to the Zendrop platform, but premium features (like advanced product sourcing and linked products) will no longer be available.
Q: Can I downgrade immediately to avoid current or future charges?
Downgrades to the Free plan only apply at the start of the next billing cycle. Charges for the current billing cycle are not refunded.
Key Takeaways
Downgrade to the Free Plan: Unlink all products to avoid charges.
Uninstall the App (Optional): Ensures no further interaction with Zendrop.
Know the Billing Rules: Refunds are only available within 5 days, and Shopify invoices cannot be canceled once generated.