Canceling Your Zendrop Subscription and Managing Payments
If you need to cancel your Zendrop subscription or manage payments, this guide provides a step-by-step explanation of the processes involved and answers common customer concerns.
Steps to Cancel Your Subscription
Downgrade or Transition to the Free Plan
Unlink Products from Zendrop: - To stop subscription charges, make sure that the number of products linked to your Zendrop account is reduced to zero. Subscription fees are directly tied to the number of linked products: - 0 linked products: Free plan. - 1 or more linked products: Paid plans.
Uninstall the Zendrop App (Optional): - If you no longer intend to use Zendrop, consider uninstalling the app from your Shopify account entirely. This ensures no further interaction with the platform after downgrading to the free plan.
Confirm Subscription Cancellation
Once all products are unlinked and no paid plan remains active, your account will automatically transition to the free plan. This ensures no additional charges. For added assurance, you can contact Zendrop support to confirm that no further payments will be processed.
Refund Policy and Shopify Billing Limitations
Refund Eligibility
5-Day Refund Window: If a charge has already been processed, Zendrop allows refunds within 5 days of the payment date. Contact Zendrop support to initiate a refund process. Funds are typically credited back to your account within 5–10 business days.
Shopify Billing Restrictions
Zendrop uses Shopify's billing system, which limits its ability to cancel charges that have already been processed. Shopify App Credits can only be applied to future billing cycles and not to past or existing charges.
Common Scenarios
What Happens If You Cancel While There Is an Outstanding Bill?
Any existing bills at the time of cancellation will remain your responsibility. However, once the bill is paid, you can request a refund within 5 days in accordance with Zendrop’s policy.
Closing Your Store
If your store is closed, but you still have an active Zendrop subscription, be sure to cancel the subscription even if the store is no longer in operation.
Key Takeaways
Downgrade to Free Plan: Remove all linked products to transition to the free plan.
Uninstall the Zendrop App: Optionally, uninstall the app to ensure no further interaction.
Stay Familiar with Billing Policies: Shopify billing restrictions mean that Zendrop cannot reverse charges after the 5-day refund window.