When you install the Zendrop app on your Shopify store, you'll be billed based on your product usage during the billing cycle and any minimum tier commitment you select. This usage-based billing model allows your plan to scale with your business. The more products you link during a billing cycle, the higher your tier, but you'll never be charged more than $79 per month.
How the Billing Process Works
Here’s a quick overview of the steps:
When you install Zendrop on Shopify, you’ll be directed to the Shopify billing page.
On the billing page, you’ll review and approve the usage-based subscription plan.
You won't have a recurring flat-rate payment. Instead, your charges are based on the highest number of products linked at any point during the billing cycle (peak usage), along with any minimum tier commitment, with a cap of $79/month.
Billing Tiers for Zendrop Subscriptions
Your subscription fee is determined by the highest number of products linked during a billing cycle, not just your current product count at the time of billing. Zendrop charges are processed through Shopify and may appear on your Shopify invoice alongside other Shopify-related fees. It’s important to distinguish between Zendrop charges and Shopify’s own subscription or app billing fees.
No linked products: Free
1 to 20 linked products: $29 per month
21 to 100 linked products: $49 per month
101+ linked products: $79 per month (capped at this rate)
The free plan only applies if no products were linked at any point during the billing cycle and no minimum tier commitment is selected.
This system is based on peak usage during the billing cycle, allowing flexibility as your business grows.
Note: Zendrop does not automatically unlink products when accounts or stores are inactive. Unlinking products does not prevent charges for the current billing cycle if products were previously linked or if a tier commitment is active.
How Billing is Calculated
We want to make billing simple and transparent. Here's how it works:
Risk-Free Trial Period
You have a 3-day risk-free trial to explore the platform and adjust your usage without worrying about immediate charges. During this time, you can:
Use the platform without restrictions
Access Zendrop Academy and live coaching
Freely link and unlink products without incurring any charges
To avoid charges, ensure that no products remain linked and no tier commitment is selected before the trial ends, and cancel your subscription if needed.
Billing After the Trial
Once the trial ends, your billing is based on your peak usage during the billing cycle.
Example:
If you link 100 products and later reduce them to 10 after the trial ends, your charge will still reflect 100 products, as that was your peak usage during the cycle.
If adjustments are made during the trial period, your final usage at the end of the trial will determine your starting tier.
Stay Updated with Email Notifications
To keep you informed, you'll receive an email whenever you move between billing tiers. This ensures you're always aware of changes to your subscription cost. International users should be aware that all charges are based in USD.
Important Note: Reducing the number of linked products will only affect future billing cycles. Charges for the current cycle are based on peak usage and will not decrease after products are unlinked.
How to Track Your Usage and Billing
You can easily monitor your current usage and subscription tier by visiting the Billing Page in your Zendrop account. The page will show:
The maximum number of products linked during the current cycle (peak usage used for billing)
The next billing cycle
The current number of linked products, plus other details
By using Zendrop's usage-based billing, you have the flexibility to grow your business without a fixed flat-rate subscription. Billing is based on your peak usage during the cycle and any minimum tier commitment, capped at $79 per month.
Understanding Dual Charges on Your Zendrop Bill
Zendrop’s billing structure can sometimes result in multiple charges appearing within a single month. These are typically not duplicates and may be related to billing cycle timing, prior balances, or Shopify processing behavior. Currency conversion differences may also apply for international users, as all charges are in USD.
Common Scenarios Leading to Multiple Charges
Charges from a previous unpaid billing cycle
Shopify billing cycle timing or batching of transactions
Uninstalling and reinstalling the Zendrop app, which may trigger a new billing cycle
Currency conversion differences for non-USD charges
If you have questions about specific charges, we recommend reviewing your Shopify invoice or contacting Zendrop Support.
If You Notice Unexpected Charges
Here are common causes:
Peak usage during the billing cycle: Products were linked earlier in the cycle
Minimum tier commitment: A plan was selected that applies regardless of usage
Trial period ended: Usage became locked after the trial window
Steps to Prevent Unexpected Charges
To avoid unintended charges, follow these steps:
Ensure no products are linked throughout the entire billing cycle
Confirm that no minimum tier commitment is active
Uninstall the Zendrop app before the next billing cycle
Uninstall the Zendrop App:
Go to your Shopify admin dashboard
Navigate to “Apps” → “App and sales channel settings”
Locate Zendrop and click “Uninstall”
Monitor Free Trials: Cancel before the trial ends if no products have been linked and no commitment is selected. If products were linked, charges may apply after the trial.
Refund Policy and How to Request Refunds
Zendrop has a clear refund policy:
5-Day Refund Window: Refunds are available only if requested within five days of a charge
Refund Process: Contact Zendrop support to initiate a request
Refunds are not guaranteed after this period.
Be cautious when uninstalling or reinstalling Zendrop during the trial period, as this may end the trial and start a billing cycle.
Key Takeaway
Billing is based on:
Your highest number of linked products during the billing cycle, and
Any minimum tier commitment
Because of this, it is possible to be charged even if you currently have 0 products linked.