The most important thing to understand about account deactivations (this is a common misconception that our users have) is that they do not cancel your subscription. If you need to cancel your subscription, you can do so right within your account via the Billing page. Click the pencil icon.
Finally, click the Downgrade button.
Zendrop ensures that no active subscriptions or saved credit card details remain associated with your account upon deactivation. This process guarantees that you will not encounter future charges.
If your Zendrop account is linked to services like Shopify, ensure you disconnect them to avoid unexpected charges. Navigate to the "Settings" → "Apps and sales channels" section in your Shopify admin dashboard, locate the "Zendrop - Dropshipping & POD" app, and then click Uninstall. Note: Uninstalling this app will remove product connections you previously set up.
Important Note: To easily downgrade your Zendrop usage-based billing plan, just reduce the number of products linked.
If you have any trouble with downgrading your subscription, you can use the Messenger in-app to request assistance with that. User-facing account deactivations are in our backlog and will be added at a later date, but if you want your account to be fully closed, simply use the Messenger in-app and request that your account be deactivated. Our Customer Success team will deactivate your account as soon as they can.