The most important thing to understand about account deactivations (this is a common misconception that our users have) is that they do not cancel your subscription. If you need to cancel your subscription, you can do so right within your account via the Billing page. Click the pencil icon.
To deactivate your account, submit a request to Zendrop Support through the in-app Messenger or email. Confirm your intention and provide your account email. The support team will then:
Ensure all subscriptions are canceled.
Remove saved payment methods from your account.
Finally, click the Downgrade button.
After deactivating your account:
Your account will no longer be accessible unless reactivated.
All active subscriptions will be terminated, and payment methods will no longer be stored.
Additional considerations:
If you have products linked through Shopify, unlink them via the My Products tab.
Resolve pending Shopify invoices before account deactivation to prevent complications.
Uninstall the Zendrop app to prevent additional charges during your free trial.
Zendrop ensures that no active subscriptions or saved credit card details remain associated with your account upon deactivation. This process guarantees that you will not encounter future charges.
To avoid unexpected Shopify charges, navigate to your Shopify Settings → Apps and Sales Channels, locate Zendrop, and click Uninstall. Removing the app stops usage-based billing but does not deactivate your Zendrop account.
If your Zendrop account is linked to services like Shopify, ensure you disconnect them to avoid unexpected charges. Navigate to the "Settings" → "Apps and sales channels" section in your Shopify admin dashboard, locate the "Zendrop - Dropshipping & POD" app, and then click Uninstall. Note: Uninstalling this app will remove product connections you previously set up.
Important Note: To easily downgrade your Zendrop usage-based billing plan, just reduce the number of products linked.
If you need to fully deactivate your account, submit a request through the in-app Messenger and specify your email. The Zendrop Customer Success team will process the request and confirm the deactivation of subscriptions and payment details.