Uninstalling the Zendrop app from your Shopify store is a straightforward process that ensures the app is removed from your sales channels and stops future charges related to Zendrop. Follow the step-by-step guide below to uninstall Zendrop properly.
Step-by-Step Uninstallation Instructions
Log in to your Shopify admin panel by entering your credentials at Shopify Admin.
Navigate to Settings > Apps and Sales Channels.
Locate the Zendrop - Dropshipping & POD app in your list of installed apps.
Hover over the Zendrop app, and click on the Uninstall button.
Optionally, you may select a reason for uninstalling Zendrop from the dropdown menu, if prompted.
Confirm the uninstallation by clicking Uninstall again.
By completing this action, the Zendrop app will be successfully removed from your Shopify store. Further usage-based billing will also stop, ensuring no recurring charges for Zendrop services.
Implications of Uninstalling Zendrop
Product Connections
When you uninstall the Zendrop app, all product connections between Zendrop and your Shopify store will be severed. This means that any products previously linked through Zendrop will no longer sync with your store. However, the products themselves will remain in your Shopify store, and you will need to manage them directly through Shopify or another platform.
Subscription and Billing
Uninstalling the app ensures that:
Uninstalling the Zendrop app will cancel your subscription and prevent future charges. However, any billing generated prior to the uninstallation will not be automatically canceled.
Your Zendrop account will still have an active subscription but disconnected from Shopify. To fully close your Zendrop account, you will need to reach out to the Zendrop Customer Success team via the in-app chat.
Refunds
Uninstalling the Zendrop app does not affect any existing subscription charges made by Shopify, which are non-refundable unless a refund is requested within 5 days of the charge. If you're expecting a refund, uninstalling the app will not impact the processing of your refund request.
If you're on a free trial, uninstalling the app before transitioning to a paid plan ensures that you avoid unnecessary charges.
FAQ
Do I need to uninstall the Zendrop app after canceling my subscription?
While it’s not mandatory to uninstall the Zendrop app, keeping it installed without linking products will prevent charges. However, uninstalling the app ensures no accidental charges occur.
Does canceling my Zendrop subscription disconnect my Shopify store?
No, canceling your subscription does not disconnect your Shopify store. You must uninstall the Zendrop app to fully disconnect your store from Zendrop.
Does uninstalling Zendrop stop all billing automatically?
No, to stop all billing you must unlink all products and verify the subscription status through Shopify's billing settings after uninstallation.
Do I need to uninstall Zendrop after deactivating my account?
No, if your Zendrop account is deactivated, your store will automatically disconnect. However, you can uninstall the app for clarity or to remove it from your Shopify admin.
How does uninstalling affect existing orders?
Uninstalling the Zendrop app will remove your store’s data from the platform, including access to its order history. However, existing orders will continue to be processed as usual. To continue viewing past orders, please keep your store connected to Zendrop.
What if I still see Zendrop in my Shopify admin after uninstalling?
Ensure the app no longer appears in your Apps and Sales Channels section of the admin dashboard. If it does, repeat the uninstallation steps above. Occasionally, refreshing or clearing your browser cache may help.
For additional guidance, visit the Zendrop Support Portal.