Uninstalling the Zendrop app from your Shopify store is a straightforward process that ensures the app is removed from your sales channels and stops future charges related to Zendrop. Follow the step-by-step guide below to uninstall Zendrop properly.
Step-by-Step Uninstallation Instructions
Log in to your Shopify admin panel at Shopify Admin.
Navigate to Settings > Apps and Sales Channels.
Locate the Zendrop - Dropshipping & POD app in your list of installed apps.
Hover over the Zendrop app, and click on the Uninstall button.
Optionally, you may select a reason for uninstalling Zendrop from the dropdown menu, if prompted.
Confirm the uninstallation by clicking Uninstall again.
By completing this action, the Zendrop app will be successfully removed from your Shopify store. Further usage-based billing will also stop, ensuring no recurring charges for Zendrop services.
Implications of Uninstalling Zendrop
Product Connections
When you uninstall the Zendrop app, all product connections between Zendrop and your Shopify store will be severed. This means any products linked through Zendrop will no longer sync with your store and will need to be managed directly through Shopify or another platform.
Subscription and Billing
Uninstalling the app ensures that:
Future billing for Zendrop services will cease unless you reinstall the app or resubscribe.
Your Zendrop account will still have an active subscription but disconnected from Shopify. To fully close your account, you will need to reach out to the Zendrop Customer Success team via the in-app chat.
Refunds
Uninstalling the Zendrop app does not affect any existing subscription charges made by Shopify, which are non-refundable unless a refund is requested within 5 days of the charge. If you're expecting a refund, uninstalling the app will not impact the processing of your refund request.
FAQ
Do I need to uninstall Zendrop after deactivating my account?
No, if your Zendrop account is deactivated, your store will automatically disconnect. However, you can uninstall the app for clarity or to remove it from your Shopify admin.
How does uninstalling affect existing orders?
Uninstalling the Zendrop app will remove your store’s data from the platform, including access to its order history. To continue viewing past orders, please keep your store connected to Zendrop.
What if I still see Zendrop in my Shopify admin after uninstalling?
Ensure the app no longer appears in your Apps and Sales Channels section of the admin dashboard. If it does, repeat the uninstallation steps above. Occasionally, refreshing or clearing your browser cache may help.
For additional guidance, visit the Zendrop Support Portal.