Yes! You can move your Shopify store to a different Zendrop account. The process just requires a proper disconnection and reconnection to ensure everything works smoothly.
This guide will walk you through:
How to disconnect your store from one account
How to reconnect it to another account
What happens to your products and billing
Key tips to avoid common issues
Step 1: Disconnect Your Shopify Store
Before connecting your store to a new Zendrop account, you must completely disconnect it from the old one.
Go to your Shopify Admin
Navigate to Settings → Apps and sales channels.
Uninstall Zendrop
Find Zendrop – Dropshipping & POD in your apps list.
Click Uninstall to remove the integration.
Clear your browser cache
This ensures no cached data interferes with reconnecting to a new account.
Step 2: Reconnect Your Store to a New Zendrop Account
Once your store is disconnected, you can reconnect it to your new Zendrop account.
Before reconnecting, clear your browser cache and log out of all active sessions on both Shopify and Zendrop. Open an incognito/private browser window.
This prevents login conflicts from cached sessions.
Log in to the Zendrop account you want to connect with.
On your Zendrop dashboard, click Add New Store (top left).
Select Connect a store I already have and follow the prompts to authorize the connection.
What Happens to Products and Billing When You Switch Accounts
Products
When you uninstall Zendrop, all product connections are severed.
Products imported through Zendrop remain in Shopify but will no longer sync automatically.
To resume fulfillment, you’ll need to manually relink products after reconnecting.
Billing
Each Zendrop account has separate billing.
Any pending charges on your old account will still apply.
Your new account will require its own subscription plan depending on the number of products you connect.
Key Things to Keep in Mind
If you encounter persistent errors, Zendrop Support can help reset account associations or manually disconnect your store.
Using an incognito/private window is the easiest way to avoid login conflicts.
Always double-check that Zendrop is fully uninstalled from your old account before reconnecting.
Log out of all Shopify and Zendrop accounts and clear your browser's cache and cookies to ensure proper association with the correct account.
Once reconnected, you’ll be able to continue selling and fulfilling orders without interruption.
Troubleshooting Connection Issues
If a store is accidentally linking to the wrong Zendrop account, try the following troubleshooting steps:
Log out entirely from Zendrop and Shopify accounts.
Clear the cache and cookies of your browser.
After clearing the cache, log in to the correct Zendrop account, and attempt to connect the desired store again.
Note: If a wrong store is already linked, you should first unlink it before proceeding with the troubleshooting steps.
Preventing Automatic Reconnections
To prevent a store from automatically reconnecting to an unintended account:
Fully uninstall the Zendrop app while logged out from the secondary account.
Deactivate the secondary account (if applicable).
Clear your browser cache and log out from all sessions on both Shopify and Zendrop.
Log in to the correct Zendrop account and connect your store normally.
Managing Multiple Stores or Accounts
With Zendrop, you can connect up to 10 stores to a single account. This feature makes it simple to manage multiple businesses under one platform, allowing you to streamline product sourcing, fulfillment, and order tracking with ease.