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"This Shopify Store URL is already connected to a Zendrop account." Error
"This Shopify Store URL is already connected to a Zendrop account." Error

How to understand and address the error.

Joshua Schroy avatar
Written by Joshua Schroy
Updated over a week ago

IMPORTANT NOTE: Disconnecting the Zendrop app from your Shopify store will disconnect all previously imported products that you imported from Zendrop to Shopify.

Why Am I Seeing This Error?

The error message is designed to maintain the integrity and security of your e-commerce operations. It means that the Shopify Store URL you're trying to connect is already associated with a Zendrop account.

Why does this happen? It's because each Zendrop account is designed to be linked with just one Shopify store. This one-to-one linkage ensures that your product orders and shipments are managed smoothly and accurately. If you've previously connected your Shopify store to a Zendrop account and are trying to establish a connection with a different Zendrop account, you're likely to encounter this error message.

How Can I Resolve This Error?

Before you can link your Shopify store to a different Zendrop account, you need to sever the existing connection. Here's how you can do it:

  1. From your Shopify admin, click Apps --> App and sales channel settings.

  2. Next to the Zendrop app name, click Uninstall.

If you have any issues with the steps above, our Customer Success team is ready to assist! Simply reach out to them using the messenger in-app!

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