IMPORTANT NOTE: Disconnecting the Zendrop app from your Shopify store will disconnect all previously imported products that you imported from Zendrop to Shopify.
Why Am I Seeing This Error?
The error message is designed to maintain the integrity and security of your e-commerce operations. It means that the Shopify Store URL you're trying to connect is already associated with a Zendrop account.
Why does this happen? It's because each Zendrop account is designed to be linked with just one Shopify store. This one-to-one linkage ensures that your product orders and shipments are managed smoothly and accurately. If you've previously connected your Shopify store to a Zendrop account and are trying to establish a connection with a different Zendrop account, you're likely to encounter this error message.
How Can I Resolve This Error?
Before you can link your Shopify store to a different Zendrop account, you need to sever the existing connection. Here's how you can do it:
Before uninstalling, ensure that you unlink all products associated with Zendrop from your Shopify store by navigating to the Store Listing and Sourcing section in Zendrop.
From your Shopify admin, click Apps --> App and sales channel settings.
Next to the Zendrop app name, click Uninstall.
Additional Troubleshooting Scenarios
If you encounter persistent issues, consider the following troubleshooting steps for specific problems:
Deleted Products Still Showing as Linked: Restore products in Zendrop via Add to My Products, then proceed to unlink them.
'Three Dots' Option Missing in Zendrop: Check that you're in the Store Listing and Sourcing section and not the Import List, ensuring correct identification of linked products.
No Products Visible Under 'My Products': Confirm the correct navigation path, ensuring you're accessing the Store Listings & Sourcing section rather than the Import List area.