IMPORTANT NOTE: Disconnecting the Zendrop app from your Shopify store will disconnect all previously imported products that you imported from Zendrop to Shopify.
Why Am I Seeing This Error?
The error message is designed to protect the integrity and security of your e-commerce operations. It indicates that the Shopify Store URL you’re trying to connect is already linked to another Zendrop account.
Why does this happen? This occurs when you attempt to connect a Shopify store that’s already associated with a different Zendrop account. If you’ve previously linked your Shopify store to one Zendrop account and are now trying to connect it to another, you’ll likely encounter this error message.
However, with Zendrop’s new multi-store functionality, you can now connect up to 10 Shopify stores to a single Zendrop account. To learn more about this feature, click here.
How Can I Resolve This Error?
Step 1: Uninstall Zendrop from Shopify
Before you can link your Shopify store to a different Zendrop account, you need to sever the existing connection. Here's how you can do it:
Log in to your Shopify account.
Navigate to Settings > Apps & Sales Channels.
Locate the Zendrop app in the list of installed apps.
Click on the "Uninstall" option to disconnect Zendrop from your Shopify store.
IMPORTANT: Please note that uninstalling the Zendrop app from your Shopify account will remove any product connections you've made.
Step 2: Log In to Zendrop
Open your web browser and visit the Zendrop login page: Zendrop Login.
Enter the credentials of the Zendrop account you wish to connect to your Shopify store.
Step 3: Reconnect Your Shopify Store
From the Zendrop dashboard, click on the option to add a new store.
Link an existing Shopify store to Zendrop.
Follow the on-screen prompts to complete the installation and reconnect.
Step 4: Clear Browser Cache (If Required)
If the error persists after following the above steps:
Clear your browser's cache and history.
Close the browser completely.
Log in again to your Zendrop account and repeat the connection process.
Additional Troubleshooting Scenarios
If you encounter persistent issues, consider the following troubleshooting steps for specific problems:
Deleted Products Still Showing as Linked: Restore products in Zendrop via Add to My Products, then proceed to unlink them.
No Products Visible Under 'My Products': Confirm the correct navigation path, ensuring you're accessing the Store Listings & Sourcing section rather than the Import List area.
Error Persists After Reconnection Steps: Clear your browser's cache and history, restart the browser, and try reconnecting your Shopify store to Zendrop.