Zendrop credits are a virtual currency that are used to pay for unfulfilled orders within your Zendrop account.
Getting Zendrop Credits
Zendrop credits are included as a bonus in Zendrop's subscription to the Plus plan (as well as other promos and offers). Upon upgrading to the Plus plan, the credit amount is automatically applied to your account via the Billing page. Additionally, you have the option to top-up your credits using payment methods such as PayPal, or credit card.
How to Top-Up Zendrop Credits:
Click on the drop-down arrow in the top right of your account.
Click the "Billing" button.
Scroll down to the Credit section.
Click on the “Top Up" button.
Choose your preferred payment type for the credit top-up.
Usage of Zendrop Credits:
Credits can be used for fulfilling orders in Zendrop via the "Orders" page.
The $100 credit mentioned in the onboarding steps will be automatically applied to your Zendrop account once your credit card has been successfully charged for the plan.
Credits cannot be used to fulfill sample orders.
You can learn more about sample orders here.
Credits cannot be used towards subscription charges.
A valid credit or debit card is required for subscription payments.
Only the manually topped-up credits can be refunded.
Credits received via promotions are non-refundable.
The refund amount will be credited back to the original payment method.
How to View Credit Balance
Click on the drop-down arrow in the top right side of your account.
Click on the "Billing" button.
Scroll down to the "Credit" section.
How to Apply Zendrop Credits to an Order:
If the 'Use Promos' option is enabled under Auto Fulfillment, the platform will automatically apply your credit balance before charging your credit card for orders. You can learn more about automated fulfillment by clicking here. For manual order fulfillment, follow the steps described in the video linked below:
Adjustment, Revocation, and Expiration Guidelines:
One-Time Use: Credits from promotions or deals can only be used once per user. Stacking promos or creating multiple accounts to bypass this is not allowed and may lead to losing credits and account termination.
Program Changes: Zendrop can change, pause, or end the credit program anytime without notice. Unused credits won’t be reimbursed.
Usage Rules: Credits are for use in your Zendrop account only, have no cash value, and can’t be transferred.
Misuse Consequences: Zendrop may adjust or revoke credits if they suspect misuse, violations, or harmful behavior toward the platform.
No Guaranteed Notice: Credits may be removed without prior notice, though Zendrop will try to notify users when possible.
If you have questions about credits or need to transfer your manually topped-up credit balance to a different Zendrop account, reach out to the Customer Success team by submitting a request through the in-app messenger!