Promo credits are bonus credits you receive when you take advantage of special promotions or offers from Zendrop. These credits are designed to help reduce your order costs, covering up to 10% of the total order value during fulfillment. Promo credits are different from topped-up credits, which are manually added to your account via credit card or PayPal. Promo credits are applied automatically once topped-up credits have been used for an order.
How to Activate and Use Promo Credits
To activate and apply promo credits for your Zendrop orders, follow these steps:
1. Login to Your Zendrop Account
First, log in to your Zendrop account.
Navigate to the Orders Page to manage your orders and fulfillment settings.
2. Enable Promo Credits
In the Fulfillment Settings, locate the 'Use Promos' toggle or option.
Turn this toggle on to allow Zendrop to automatically apply promo credits during the fulfillment process.
3. Select Fulfillment Method
Auto or Daily Fulfillment: Once the "Use Promos" option is enabled, promo credits will automatically be applied to orders during auto fulfillment or daily processing. Promo credits will cover up to 10% of the total order value.
Manual Fulfillment: For manual fulfillment, click the "Fulfill Order" button. Make sure to toggle on the 'Use Credit' option to apply available promo credits before finalizing the order.
4. Payment Flow and Credit Application
Step 1: Zendrop first uses topped-up credits to cover as much of the order cost as possible.
Step 2: Promo credits will cover up to 10% of the order’s total value.
Step 3: Any remaining balance will be charged to your linked payment method (credit card or PayPal).
Important Considerations
Disabling Promo Credits
If you disable the 'Use Promos' toggle, promo credits will not be applied to any orders. Zendrop will rely solely on your topped-up credits or charge your card directly.
Promo Credit Limitations
Promo credits can only cover up to 10% of an order's total value.
Promo credits cannot be used to cover the cost of sample orders.
Scenarios and Examples
Scenario 1: Using Both Topped-Up and Promo Credits
Order Total: $50
Topped-Up Credits: $45
Promo Credits Available: $5 (10% of the order total)
Zendrop’s Action:
Zendrop will apply $45 from your topped-up credits to cover the order cost.
$5 will be applied from promo credits, covering 10% of the total order.
The remaining balance will be $0, as the credits cover the entire order.
Scenario 2: Promo Credits Disabled
If the 'Use Promos' toggle is turned off, promo credits will not be applied.
Only topped-up credits will be used. Any remaining balance after topped-up credits will be charged to your payment method.
Promo Credits During Free Trial
Activation During Free Trial:
Promo credits, such as the $200 promotional credit, cannot be used during the free trial period. These credits will only become available after you upgrade to a paid plan.
Related Support Articles
For further assistance, check out Zendrop's other support resources: