What is a sample order?
They are orders you place for a product to an address of your choosing. The purpose of a sample order is for you to be able to get a product in your hands, test out the functionality, review the quality, make your own ad creatives, etc.
Do I have to pay for a sample order?
Yes, you will be required to pay the wholesale product cost + shipping cost. Please note that the order credits cannot be used to fulfill sample orders.
Can I order a sample on the Starter (free) plan?
No, ordering samples is limited to paid plans. The reason for this is due to issues with fraud in the past, so this decision was made to combat that.
Can I order a sample without connecting my store to Zendrop?
No, you cannot order a sample without connecting your store to Zendrop. You must link your store first to place a sample order.
What plan do I need to be on to place a sample order?
Any paid plan unlocks the ability to place a sample order.
What's the refund policy for sample orders?
Sample orders are not eligible for a refund.
How do I order a sample of a product?
Open up any product listing in-app and click the "Sample Order" button.
