Zendrop’s Usage-Based Billing Plan is designed to scale with your business. Your subscription fee is primarily determined by your product usage during a billing cycle, along with any minimum tier commitment you may have selected.
This means charges are not based solely on how many products you have linked at the time of billing, but rather on your peak usage and any active subscription commitment.
Pricing Tiers
Your subscription tier is determined by the highest number of products linked at any point during a billing cycle:
Free Plan: No charge
Beginner Plan – $29/month: 1–20 linked products
Pro Plan – $49/month: 21–100 linked products
Plus Plan – $79/month (capped): 101+ linked products
Note: The free plan has limited functionality. A paid plan is required to access Zendrop’s full feature set.
When Is the Free Plan Actually Free?
A user will only remain on the free plan if both of the following are true:
No products have been linked at any point during the current billing cycle
No minimum tier commitment has been selected
If either condition is not met, a charge may apply even if there are currently 0 products linked.
How Billing Works
1. Peak Usage During the Billing Cycle
Zendrop bills based on the highest number of products linked at any time during your billing cycle, not your current product count at the time of billing.
Example:
Day 1: You link 25 products
Day 15: You unlink all products
Day 30 (billing date): You have 0 products
You will still be charged for 25 products, because that was your peak usage during the cycle.
Once that peak is reached, it is locked in for the remainder of the billing cycle.
2. Minimum Tier Commitment
When signing up, some users may choose to commit to a minimum monthly tier (e.g., $29/month).
If a tier commitment is selected:
You will be charged that amount regardless of product usage
Charges apply even if you have 0 linked products
This functions similarly to a subscription plan where a base monthly fee applies regardless of usage.
Trial Period
Zendrop offers a 3-day (approximately 72-hour) risk-free trial for new users.
During this period, you can:
Link and unlink products freely
Adjust or reduce your usage without being charged
Cancel or downgrade to avoid charges
Once the trial ends, your peak usage becomes locked for the billing cycle.
How to Avoid Charges
To avoid being charged for a billing cycle, all of the following must be true:
No products were linked at any point during the billing cycle
No minimum tier commitment is active
The app is uninstalled before the next billing cycle begins
Important Notes:
Unlinking products after they were previously linked will not remove charges for the current cycle
Changes to product count only affect future billing cycles, not the current one
Billing Through Shopify
Zendrop charges are processed through Shopify’s billing system and will appear on your Shopify invoice. This means:
No separate payment is required through Zendrop
All subscription charges are managed within your Shopify account
Monitoring Your Usage
To track your subscription and usage:
Log into your Zendrop account
Navigate to the Billing Page from your profile menu
View your current tier and product count
Understanding Unexpected Charges
If you receive a charge while having 0 products linked, it is usually due to one of the following:
Peak usage during the billing cycle: Products were linked earlier in the cycle
Active tier commitment: A minimum monthly plan was selected
Trial period ended: Usage became locked after the trial window closed
FAQs
What happens if I exceed my current tier?
Your account will automatically move to the appropriate tier based on your peak product usage. No manual action is required.
Does unlinking products reduce my current bill?
No. Once products have been linked and peak usage is reached, the charge for that billing cycle is fixed. Changes will only apply to the next cycle.
How do I completely stop billing?
To fully stop future charges:
Ensure no products are linked
Confirm no tier commitment is active
Uninstall Zendrop from your Shopify store before the next billing cycle
Key Takeaway
Billing is based on:
Your highest product usage during the billing cycle, and
Any minimum tier commitment you’ve selected
Because of this, it is possible to receive a charge even with 0 products currently linked.