Zendrop users often inquire about unexpected billing charges, especially when they unlink or delete some products but still see charges reflecting a higher count. Below is a comprehensive explanation of Zendrop's Usage-Based billing policies, common scenarios, and actionable steps to manage linked product charges effectively.
Usage-Based Billing Charges Based on Peak Linked Products
Zendrop calculates charges based on the highest number of products linked at any time during the billing cycle, not the current or concurrent number of linked products. For example:
If you initially linked 21 products during the cycle but later reduced it to 19, the billing page will reflect the maximum usage of 21 products already linked earlier in the cycle. This count resets in the next cycle.
Even if your dashboard currently shows no linked products, it will display the peak count (e.g., 136 products) during the billing cycle, which determines the applicable subscription charges.
Charges remain unaffected by unlinking or deleting products afterward because the cycle's plan reflects peak usage.
Note: This happens on the Usage-Based Billing plan, which is our most popular and recommended option.
Why Unlinked or Deleted Products Still Impact Charges
Even if you remove or unlink products later in the billing cycle, the system records the highest linked-product count. For instance:
If you never had more than 19 products concurrently but at one point linked 23 products, charges will reflect the peak count of 23 for that cycle.
Steps to Stop Unwanted Charges
To avoid being charged for linked products:
Manual Unlinking from Zendrop:
Navigate to the My Products - Store Listings & Sourcing page in Zendrop.
Identify the products you want to unlink.
Click the three dots on the right side of the product and select 'Unlink.'
Automated Unlinking by Uninstalling Zendrop:
Uninstall the Zendrop app from your Shopify backend. Doing so will automatically remove all linked products from Zendrop.
How Billing Tiers Work
Zendrop’s subscription tiers are determined by the total number of products linked during a cycle:
For example, the system charges $29 for plans with up to 20 linked products, meaning that whether you have 1 or 20 products linked, the cost remains $29. To learn more about how usage-based billing works, click here.
Key Takeaways
The highest number of linked products during a billing cycle determines the charges.
Manual unlinking or app uninstallation is essential to prevent recurring charges for linked products.
For complete details about our pricing, please visit this page.