You signed up for Zendrop, noticed a charge in euros, pounds, Australian dollars, or another local currency on your bank statement, and now you're wondering where it came from. This is one of the most common questions we get from sellers outside the U.S. The answer is straightforward once you know how Zendrop billing works.
Zendrop charges in USD, your bank converts to your local currency
All Zendrop subscription and order charges are processed in U.S. Dollars (USD). Zendrop does not charge in euros, pounds, Australian dollars, or any other local currency.
When your bank or payment provider receives a USD charge, it automatically converts it to your local currency using the exchange rate available on that day. That converted amount is what shows up on your statement.
The local currency amount you see is not set by Zendrop. It is determined by your bank's exchange rate and any conversion fee your bank or card provider applies.
Example:
If your Zendrop plan costs $29 USD and the USD-to-EUR rate on your billing date is 0.93, your bank shows approximately €26.97. If the USD-to-GBP rate is 0.79, you'd see approximately £22.91 instead. The same USD charge looks different depending on your country and the rate on that day.
Why the local amount may look different each month
Your Zendrop plan price in USD stays the same. But the local currency equivalent changes month to month because exchange rates fluctuate daily. A stronger local currency means a smaller charge on your statement; a weaker one means a larger charge.
Bank conversion fees also vary by institution. Some banks charge a fixed fee; others apply a percentage. Zendrop has no visibility into or control over these fees.
What triggered the charge in the first place
Most unexpected charges on Zendrop are tied to one of these three situations:
You activated a paid plan (Pro or Plus) or your free trial ended and billing started automatically.
On the Flex Plan, your monthly charge is based on the highest number of products you have linked to your store at any point during the billing cycle, not on how many sales you make. If you link products and do not unlink them, charges continue each month.
A previous billing cycle's charge was processed late due to a payment failure and retry.
Usage-based billing is the most common source of confusion. On Zendrop, your monthly charge is based on the number of products you have linked to your store at any point during the billing cycle, not on how many sales you make. If you link products and do not unlink them, charges continue each month.
How to check what you were charged for
Log in to your Zendrop account.
Open the user profile menu and select Billing.
Review your billing history to see the exact USD amount, the date charged, and what plan or usage tier it corresponds to.
If the charge in your bank statement looks different from what Billing shows, that difference is your bank's currency conversion at work, not a billing error on Zendrop's side.
How to stop future charges
How you stop charges depends on how you’re billed. Not sure which plan you’re on? Check your current plan here.
Flex Plan (Usage-Based Billing, billed through Shopify): Unlink all of your products inside Zendrop, or uninstall the Zendrop app from Shopify. Unlinking stops charges from your next billing cycle. The charge for your current billing cycle still applies, because it’s based on the highest number of products linked during that cycle, and any invoice Shopify has already generated will still be processed.
Standard plan (billed directly through Zendrop): Go to Billing, click the pencil icon next to your current plan, and choose Downgrade to Free Plan. This stops future billing. Uninstalling the app alone does not cancel a Standard plan.
Important:
Deleting a product from Shopify does not unlink it in Zendrop. You must unlink it directly inside Zendrop to remove it from your usage-based billing count.
For full step-by-step instructions, see How Can I Cancel My Zendrop Subscription and Ensure No Future Charges?
How to request a refund
Zendrop may consider a refund on a subscription charge if you request it within 5 days of the charge and haven’t used order credits during that billing cycle. Approval is at Zendrop’s discretion and is not guaranteed. To request one:
Contact Zendrop support within 5 days of the charge.
Share your account email and the charge date.
Our team will verify eligibility and, if approved, process the refund. Approved refunds usually take 5–10 business days.
If you’re billed through Shopify, any pending Shopify invoice must be paid before a refund can be requested. Requests submitted after the 5-day window are generally not eligible. For more details, see How Do I Get a Refund on My Zendrop Subscription?
Frequently asked questions
Question | Answer |
Does Zendrop charge in my local currency? | No. All charges are processed in USD. The amount in your local currency on your bank statement is your bank's conversion. |
Why does the local amount change every month if my plan price is the same? | Exchange rates fluctuate daily. Your USD charge stays fixed; the converted amount varies with the rate on your billing date. |
I deleted my products from Shopify. Why am I still being charged? | Shopify deletion does not unlink products in Zendrop. You need to unlink them directly in your Zendrop account to stop usage-based charges. |
Can I get a refund for the currency conversion difference? | Zendrop refunds are issued in USD. The local currency amount you receive depends on the exchange rate at the time of the refund, which may differ from when you were charged. Bank conversion fees are not covered by Zendrop refunds. |