Why Was I Charged When I Published or Linked My First Product?

You added your first product to your store and a charge appeared. You didn't explicitly upgrade a plan, but the billing changed anyway. Here's exactly why that happened.

When you publish a product from your Import List to your Shopify store, Zendrop links it to your account instantly. That link registers in real time. There's no separate activation step and no confirmation prompt. The moment a product goes live on your store, it counts as a linked product.

Zendrop's Usage-Based Billing (UBB) model charges based on the highest number of products you had linked during a billing cycle, not the number linked right now. Your first linked product moved your account from the Free plan to the Beginner plan.

Once you reach a tier during a billing cycle, that tier locks in for the rest of the cycle. Unlinking a product after that doesn't reduce the current cycle's charge, the peak is already set.

The Free plan only applies when your linked product count is zero at the start of a billing cycle. Unlink any products you're not actively selling before the next cycle begins to drop back to $0.

To unlink a product:

If the charge appeared within the last 5 days, check your refund eligibility. You qualify for a standard refund when all three of these conditions apply:

To review your billing status and current cycle details, go to Billing in your Zendrop dashboard.

Check how many products are currently linked in My Products and unlink anything you're not actively selling. That's the fastest way to make sure your next billing cycle starts at the right tier.