Disconnecting or uninstalling Zendrop doesn't touch your existing orders. Whether you're switching stores, taking a break, or closing up, here's exactly what happens and what to do before you make the move.
The short answer
Your orders are safe. Disconnecting or uninstalling Zendrop does not cancel or remove any orders already in the system. Here's the breakdown by order status:
Order status | What happens when you disconnect? |
Fulfilled and shipped | Unaffected. These orders continue through to delivery as normal. You can still access tracking numbers directly through your store. |
Fulfilled but not yet shipped (processing) | Existing orders will continue to be processed as usual. Disconnecting does not stop in-progress fulfillment. |
Unfulfilled (pending) | These orders will no longer sync automatically. You will need to fulfill them manually or reconnect your store to process them through Zendrop. |
What changes while you're disconnected
Order history in Zendrop. Your orders page clears while disconnected or uninstalled. Your data is safe and fully restored when you reconnect or reinstall. If you're stepping away for a while, download any records you need beforehand.
Automatic tracking sync. New tracking updates won't sync to your store while you're disconnected. For orders already shipped, tracking is still accessible directly through your store admin.
Product connections. All products previously linked through Zendrop will be disconnected from Zendrop's fulfillment system. The products themselves stay in your store, but future orders for those products won't sync to Zendrop.
What to do before you disconnect
Complete these steps before you disconnect:
Check for unfulfilled orders. Go to your Zendrop dashboard > Orders and fulfill any pending orders before disconnecting.
Note your tracking numbers. For orders that are processing but not yet delivered, record the tracking numbers from your dashboard so you can share them with customers if needed.
Settle any outstanding invoices. Any pending invoices must be paid before disconnecting. They can't be canceled once generated by your billing platform.
Cancel your Zendrop subscription separately. Disconnecting or uninstalling the Zendrop app does not automatically cancel your Zendrop subscription. Log in to your Zendrop account and downgrade to the Free plan, or unlink all products to stop future charges.
Step 4 is the one people skip. Disconnecting or uninstalling the app doesn't cancel your Zendrop subscription. If you don't cancel it separately from the Billing page, you'll keep getting charged each cycle even after you've left.
Disconnecting vs. uninstalling: two ways to do the same thing
Disconnecting is handled directly within your Zendrop account by the Zendrop Customer Success team. It pauses the link between your store and Zendrop. Your data, products, and order history are fully preserved and restored when you reconnect.
Uninstalling is done through your store admin (Shopify, Wix, TikTok Shop, ClickFunnels, or whichever platform you use). The outcome is the same, everything is preserved and fully restored when you reinstall the app. The only difference is where you perform the action.
Full account deactivation
Disconnecting or uninstalling pauses the link between your store and Zendrop, your account stays open and everything restores when you reconnect. Deactivation closes your Zendrop account entirely.
What changes with a full deactivation:
All active subscriptions are canceled.
Saved payment methods are removed.
Account access is suspended, you can't log in or view your data.
Pending Shopify invoices already issued still have to be paid.
Your order history, product links, and import list restore automatically if you reactivate later.
Pending Shopify invoices don't disappear on deactivation. Any invoice Shopify already generated must still be settled. Pay them before you deactivate.
Tracking orders after deactivation
Once deactivated, tracking no longer syncs to your store. You can still monitor in-progress shipments:
Find your tracking number in the shipping confirmation email Zendrop sent when your order dispatched.
Enter it at 17Track to check the current status.
No tracking number? Contact Zendrop Support, the team can pull it for orders that were in progress at the time of deactivation.
Common questions
Will uninstalling Zendrop cancel my in-progress orders?
No. Existing orders will continue to be processed as usual. Uninstalling only affects product connections and future order syncing, not orders already in the fulfillment pipeline.
Can I reconnect my store later and pick up where I left off?
Yes. Whether you disconnected from within Zendrop or uninstalled through your store admin, your product links, import list, and order history are all automatically restored when you reconnect or reinstall.
What if I'm switching to a different Zendrop account?
You can unlink your current store from Zendrop and connect it to a different account. This won't affect existing orders, but all product connections will be severed and need to be re-established on the new account. Alternatively, create a new Zendrop account for the new store and keep your existing account active for current orders.
I deactivated my account but I'm still being charged. What do I do?
This usually means the subscription wasn't canceled before deactivation, or Shopify had already generated an invoice for the current cycle. Any invoice Shopify already generated must still be paid. If the charge is within 5 days and you haven't used order credits, contact Zendrop Support to request a refund, approval is at Zendrop's discretion.
Can I reactivate my account after deactivating?
Yes. Use the Zendrop password reset page to regain access. Your product links, import list, and order history restore automatically when you reconnect your store.