Disconnecting or uninstalling Zendrop doesn't touch your existing orders. Whether you're switching stores, taking a break, or closing up, here's exactly what happens and what to do before you make the move.
The short answer
Your orders are safe. Disconnecting or uninstalling Zendrop does not cancel or remove any orders already in the system. Here's the breakdown by order status:
Order status | What happens when you disconnect? |
Fulfilled and shipped | Unaffected. These orders continue through to delivery as normal. You can still access tracking numbers directly through your Shopify store. |
Fulfilled but not yet shipped (processing) | Existing orders will continue to be processed as usual. Disconnecting does not stop in-progress fulfillment. |
Unfulfilled (pending) | These orders will no longer sync automatically. You will need to fulfill them manually or reconnect your store to process them through Zendrop. |
What changes while you're disconnected
Order history in Zendrop: Your orders page clears while disconnected or uninstalled. Your data is safe, it's fully restored when you reconnect or reinstall. If you're stepping away for a while, download any records you need beforehand.
Automatic tracking sync: New tracking updates won't sync to Shopify while you're disconnected. For orders already shipped, tracking is still accessible directly through your Shopify store.
Product connections: All products previously linked through Zendrop will be disconnected from Zendrop's fulfillment system. The products themselves stay in your Shopify store, but future orders for those products will not sync to Zendrop.
What to do before you disconnect
Complete these steps before you disconnect:
Check for unfulfilled orders. Go to your Zendrop dashboard > Orders and fulfill any pending orders before disconnecting.
Note your tracking numbers. For orders that are processing but not yet delivered, record the tracking numbers from your dashboard so you can share them with customers if needed.
Settle any outstanding invoices. Pending Shopify invoices must be paid before disconnecting. They cannot be canceled once generated by Shopify.
Cancel your Zendrop subscription separately. Uninstalling the Zendrop app from Shopify does not automatically cancel your Zendrop subscription. Log in to your Zendrop account and downgrade to the Free plan, or unlink all products to stop future charges.
Disconnecting vs. uninstalling: two ways to do the same thing
Disconnecting is handled directly within your Zendrop account by the Zendrop Customer Success team. It pauses the link between your store and Zendrop. Your data, products, and order history are fully preserved and restored when you reconnect.
Uninstalling is done through your store admin. The outcome is the same everything is preserved and fully restored when you reinstall the app. The only real difference is where you perform the action.
FAQs
Will uninstalling Zendrop cancel my in-progress orders?
No. Existing orders will continue to be processed as usual. Uninstalling only affects product connections and future order syncing, not orders already in the fulfillment pipeline.
Can I reconnect my store later and pick up where I left off?
Yes, whether you disconnected from within Zendrop or uninstalled through Shopify, your product links, import list, and order history are all automatically restored when you reconnect or reinstall.
What if I'm switching to a different Zendrop account?
You can unlink your current Shopify store from Zendrop and connect it to a different account. This will not affect existing orders, but all product connections will be severed and need to be re-established on the new account. Alternatively, you can create a new Zendrop account for the new store and keep your existing account active for current orders.
Ready to reconnect? Here's what to expect when you reconnect your store.