We're here to help you make the most of Zendrop with your e-commerce platform, whether you're using Shopify, ClickFunnels, or TikTok Shop. One important thing to know is that Zendrop doesn’t send automatic messages to your customers. Instead, all order-related notifications—like order confirmations and shipping updates—are sent directly from your store. This gives you complete control over how your customers receive these messages, allowing you to personalize them to match your brand’s unique style and tone.
How Customer Notifications Work
Order Notifications
When a customer places an order, your store handles all the notifications. This includes sending out order confirmations and other essential updates.
Tracking Information
Once Zendrop processes an order and assigns a tracking number, that information is automatically synced with your store. Your store then includes this tracking number in the notification email sent to the customer, keeping them informed about their shipment’s progress.
Privacy and Customization
We understand how crucial it is to keep your customer communications private and aligned with your brand. Since Zendrop doesn’t directly contact your customers, you have the flexibility to customize every message they receive. This ensures that all communications are consistent with your brand’s voice, providing a seamless and professional experience from start to finish.
Integration and Automation
The Zendrop app integrates smoothly with your store, making order management simple:
When a customer places an order, it’s automatically created in Zendrop.
After you fulfill the order (either manually or automatically), Zendrop’s supply chain processes it.
Once the order is processed, Zendrop sends the tracking number back to your store, where it’s synced for easy access.
As soon as the tracking number is updated, your store sends an email to the customer, keeping them informed every step of the way.
Customizing Notifications
Here’s how to ensure your notifications are set up correctly and reflect your brand’s style:
Shopify Users: Make sure your notifications are configured properly by going to Settings in your Shopify admin panel.
ClickFunnels Users: Set up the appropriate automation rules and link your email or SMS settings to your ClickFunnels account to enable order notifications.
TikTok Shop Users: TikTok Shop automatically keeps buyers informed through in-app notifications, email updates, and order tracking features when an order is shipped, making it easy for them to follow their shipment’s progress.
By customizing these notifications, you can ensure they align with your brand’s tone and style, creating a consistent and engaging experience for your customers.
Troubleshooting Customer Notifications
If your customers aren’t receiving their email notifications, even though everything appears to be set up correctly, try these tips:
Check Spam/Junk Folders: Ask your customers to check their spam or junk folders, as emails can sometimes be filtered out.
Try an Alternate Email Address: Suggest that customers use a different email address, preferably from another provider, to see if the issue persists.
Contact Support: If the problem continues, or if you’re unsure about your notification settings, it’s a good idea to contact the support team of your platform (Shopify, ClickFunnels, or TikTok Shop). They can help ensure everything is configured correctly so your customers receive all necessary updates.
By managing your customer communications directly through your store, you retain full control over your brand’s voice and ensure that all interactions are aligned with your brand identity. We hope this guide has answered your questions and helps you provide the best possible experience for your customers.