Zendrop doesn't send notifications directly to your customers. Order confirmations, shipping updates, and tracking info all come from your store. That gives you full control over how your customers hear from you, so every message can match your brand.

How Customer Notifications Work

Order Notifications

When a customer places an order, your store handles all the notifications. This includes sending out order confirmations and other essential updates. Additionally, some notifications like order cancellations might need manual configurations to ensure customers are informed. For instance, when an order is canceled, the customer won't automatically receive a notification unless your store's settings are adjusted to send such updates.

Tracking Information

Once Zendrop processes an order and assigns a tracking number, that information is automatically synced with your store via an API connection. Your store then includes this tracking number in the notification email sent to the customer, keeping them informed about their shipment's progress. This automated sync ensures accurate and timely tracking data flows seamlessly between Zendrop and your store. Additionally, the shipping cost is included as part of the overall fulfillment cost, and Zendrop typically ships orders within 1–3 days. Shipping labels and tracking numbers are generated once the order has shipped.

As a merchant, you will also receive automatic updates once your orders are shipped, including the tracking number for each shipment, allowing you to monitor the status efficiently.

Privacy and Customization

We understand how crucial it is to keep your customer communications private and aligned with your brand. Since Zendrop doesn’t directly contact your customers, you have the flexibility to customize every message they receive. This ensures that all communications are consistent with your brand’s voice, providing a seamless and professional experience from start to finish.

Integration and Automation

The Zendrop app integrates smoothly with your store, making order management simple:

When a customer places an order, it’s automatically created in Zendrop.
After you fulfill the order (either manually or automatically), Zendrop’s supply chain processes it.
Once the order is processed, Zendrop sends the tracking number back to your store, where it’s synced for easy access.
As soon as the tracking number is updated, your store sends an email to the customer, keeping them informed every step of the way.

Customizing Notifications

Here’s how to ensure your notifications are set up correctly and reflect your brand’s style:

Shopify Users: Make sure your notifications are configured properly by going to Settings → Notifications in your Shopify admin panel. If customers aren't receiving tracking notifications, try resetting to default notification settings. Keep Shopify's default shipping notification settings enabled for proper tracking information delivery.
ClickFunnels Users: Set up the appropriate automation rules and link your email or SMS settings to your ClickFunnels account to enable order notifications.
TikTok Shop Users: TikTok Shop automatically keeps buyers informed through in-app notifications, email updates, and order tracking features when an order is shipped, making it easy for them to follow their shipment’s progress.
Optimize Email Notifications: Ensure notifications for events like "Order Shipped" or "Order Canceled" are enabled in your platform settings, and personalize email templates for consistency with your brand.
Test Functionality: Place test orders to verify timely delivery of customer notifications.

By customizing these notifications, you can ensure they align with your brand’s tone and style, creating a consistent and engaging experience for your customers.

Adding a Dedicated Tracking Page

For Shopify stores, you can enhance the customer experience by setting up a dedicated tracking page. This allows customers to easily view tracking updates directly on your store website:

Once Zendrop syncs tracking information with your Shopify store, customers can access this data directly.
A dedicated tracking page provides a branded experience for customers checking their order status.

Troubleshooting Customer Notifications

If your customers aren’t receiving their email notifications, even though everything appears to be set up correctly, try these tips:

Check Spam/Junk Folders: Ask your customers to check their spam or junk folders, as emails can sometimes be filtered out.
Try an Alternate Email Address: Suggest that customers use a different email address, preferably from another provider, to see if the issue persists.
Contact Support: If the problem continues, or if you’re unsure about your notification settings, it’s a good idea to contact the support team of your platform (Shopify, ClickFunnels, or TikTok Shop). They can help ensure everything is configured correctly so your customers receive all necessary updates.
Check Integration Connection: If tracking numbers aren't syncing properly with Shopify, verify that the Zendrop app connection is active. You may need to reestablish the connection if it has been disrupted.
Reconnect After Uninstallation: If you've uninstalled and reinstalled the Zendrop app, follow these steps to restore functionality:
- Navigate to Shopify's Settings → Apps and Sales Channels
- Select Zendrop and click "Uninstall" to fully disconnect
- Reauthorize the Zendrop app to fully reconnect your store
- Once reconnected, Zendrop will resume syncing tracking numbers for new orders
Third-Party Tracking Apps: If you're using third-party tracking applications, ensure they're properly configured to work with both Zendrop and Shopify. Check the app's documentation for specific configuration steps to ensure smooth synchronization of shipping details.