If a store owner has added you to their team, you'll get an email invitation from Zendrop. Here's exactly what to do to get access.
Step 1: Open your invitation email
Check your inbox for an email with the subject line "You've been invited to join [Store Name] on Zendrop." It'll confirm the store you're being added to and your role, Operational Manager, which gives you full access to store operations like orders, inventory, and fulfillment.
Heads up: The invitation expires 7 days after it's sent. If yours has expired, ask the store owner to send a new one.
Step 2: Accept the invitation
Click Accept Invitation in the email. If the button doesn't work, copy and paste the link at the bottom of the email directly into your browser.
Step 3: Confirm to join the team
You'll land on a Join the team page showing the email address the invite was sent to. Click Confirm to accept your place on the store's team.
Step 4: See your invitation accepted and log in
Once you confirm, you'll see an Invitation accepted screen. Your account is now active. Click Log in to continue.
Step 5: Log in to your Zendrop account
You'll land on the Welcome back login screen. Enter the email address the invite was sent to and your password, then click Log In.
New to Zendrop and don't have a password yet? Don't use the Google, Apple, or Facebook buttons, those link to separate accounts. Instead, click Forgot your password? to set a password for your email address, then come back and log in with your email and new password.
Once logged in, you'll land on the Zendrop dashboard. The shared store is already active in the store switcher at the bottom left, look for the Shared badge and a checkmark next to it. Use the switcher anytime to jump between the shared store and any stores you own.
What you can do as an Operational Manager
As an Operational Manager, you have full access to the store's day-to-day operations:
View, pay for, and fulfill orders
Add products from Find Products and Trending
Manage inventory and fulfillment settings
Switch between any stores shared with you and your own
User management, billing, and store settings are owner-only, you won't see those pages.
Important: Actions you take, like paying for orders or adding products, are charged to and attributed to the store owner's account, not yours.
Frequently asked questions
I didn't receive the invitation email, what should I do?
I didn't receive the invitation email, what should I do?
Check your spam or junk folder first. If it's not there, ask the store owner to verify they used the correct email address and send a new invite.
I already have a Zendrop account, do I still need to set a password?
I already have a Zendrop account, do I still need to set a password?
No. If you already have a Zendrop account linked to the invited email address, just accept the invite and log in with your existing credentials. The shared store will appear in your store switcher automatically.
Can I accept invitations to more than one store?
Can I accept invitations to more than one store?
Yes. You can be an Operational Manager on multiple stores. Each one shows up in your store switcher with a Shared badge so you can switch between them easily.
What happens if I lose access to the store?
What happens if I lose access to the store?
If the store owner removes you, you'll lose access immediately and the store will disappear from your switcher. Reach out to the owner if you think this was done by mistake.
Once you're in, you're ready to go, switch to the shared store and start managing orders, products, and fulfillment right away.