Reshipping returned orders can be essential for managing delivery failures or customer returns. Here's a comprehensive guide to understanding Zendrop's reshipment processes, eligibility, and related policies.
Overview of Reshipment Processes
When a package is returned to Zendrop's warehouse or its suppliers due to delivery failure, the package can either be resent to the original customer or handled differently based on your request. Generally, the reshipment will be sent to the same address as provided in the original order, unless explicitly updated through Zendrop before the process begins. The contents of the reshipped package will also remain consistent with the original order.
Conditions and Eligibility for Reshipments
Returned Packages: If a customer's package is returned to the sender or warehouse, Zendrop will resend the package upon your request. Make sure to provide correct order number and tracking details for efficient processing.
Eligibility Timeline: Reshipments or refunds are typically initiated if orders remain untracked beyond:
60 days from the shipping date (global)
45 days (U.S. orders)
110 days (Brazil orders)
Zendrop will, at its discretion, resend the product or issue a refund
Restrictions: Reshipping does not apply if the original order was not fulfilled through Zendrop.
Steps for Requesting a Reshipment
Identify the Issue: Ensure the shipment was returned due to delivery failure and confirm this through tracking history.
Contact Zendrop: Submit a reshipment request through Zendrop's platform through the in-app widget which can be found in the lower-left corner of the dashboard.
Share Tracking Details: Provide the original tracking details of the returned order to support efficient follow-up actions.
Confirm Address and Contents: Verify that Zendrop has the correct shipping address and that the package contents will match the original order.
Refund Options and Policies
For orders returned due to delivery failure, Zendrop offers the option to either reship the package or request a refund. Refunds are processed only after verifying eligibility. Visit the Refund, Replacement, and Return Policy to learn more about what Zendrop covers.
Refunds or replacements for physical product orders are only available when Zendrop is at fault and must comply with the conditions outlined in the policy above.
Tracking and Communication Details
After a reshipment request is processed, typically within 1–3 days, you will receive a new tracking number linked to the original order. Zendrop keeps you updated throughout the process to ensure clarity.
By following these guidelines, you can efficiently manage reshipments for returned orders on Zendrop, ensuring smooth handling for your customers.