Zendrop provides clear guidelines and policies for requesting refunds due to delayed orders. This article outlines the eligibility conditions, process, and any special considerations for refund requests.
Overview of Zendrop's Refund Policy
Zendrop offers refunds for orders that meet specific delay conditions. Generally, these conditions depend on the shipping destination and shipping method. Understanding these policies ensures compliance and smooth refund processing.
To proactively manage delays, Zendrop recommends providing customers with updated tracking information promptly. Utilize alternative tracking platforms, such as 17Track, to efficiently monitor parcel status across multiple agents.
Orders in transit may face temporary tracking update delays until they reach the next destination facility. When updates are missing for a prolonged period, Zendrop can coordinate with their teams in China to request additional information. Still, tracking updates may only appear once the package progresses significantly.
Eligibility Conditions for Refunds
You may be eligible for a refund or reshipment under the following conditions:
Orders without Tracking Information or Lacking Updates.
If tracking information is absent or the order remains in transit for a long time, pending, or expired.
Timeframe for Delayed Orders.
United States: Refunds are available if the order exceeds 45 days from the original shipping date.
Brazil: Refunds apply after 110 days.
Other Destinations: Refunds are allowed for delays over 60 days. Exceptions may apply based on the shipping method and destination country.
Refund Eligibility Window.
Refunds/replacements are only possible if payment was made within 90 days prior to the refund request.
Any order older than 90 days is automatically ineligible, regardless of the reason.
Additional Refund Conditions.
Refunds are possible if the package was lost due to the carrier's fault, delivered with damage, or if an incorrect item was shipped.
Please Note: Sample orders are not eligible for a refund.
How to Request a Refund
If your order meets the eligibility criteria, follow these steps to request a refund:
Verify the Eligibility: Ensure the order aligns with Zendrop's refund policies regarding delay timeframes and conditions.
Provide Documentation: For Shopify users, Zendrop may request the order page from the Shopify backend showing that customer has already been refunded for verification.
Contact Zendrop Support: Contact Zendrop's support team and provide your order details.
Wait for Approval: The Zendrop team will review your request and inform you of the approval status.
Refund Processing Time: Refunds are generally processed to your account within 5–10 business days, depending on your payment method or bank.
Special Scenarios
Note that Consumer Products Innovations (Zendrop) will issue refunds only in cases where the company is at fault, as outlined on our Refund Policy page.
Support for Unusual Cases
For cases not explicitly covered, contact Zendrop support with full documentation, such as order screenshots and tracking numbers. Zendrop works with logistics partners to provide resolutions that ensure customer satisfaction.
Handling Refunds Without Product Returns
In cases of delayed delivery, Zendrop allows refunds even if the product is not returned. This applies when one of the delay conditions is met.
Handling Delivery Failures or Abandoned Shipments
An abandoned shipment occurs when the customer refuses delivery, causing a failed delivery attempt. In such cases:
No additional delivery attempts will be made, and the package is returned to the sender.
Customers should be informed about refund eligibility based on Zendrop’s policy.
In the event of a chargeback, tracking evidence reflecting a refused delivery supports the seller's case.
Orders Not Fulfilled by Zendrop
If the order was fulfilled solely through your store (e.g., Shopify) and not processed by Zendrop, Zendrop cannot issue a refund or process the shipment. Verify whether a different supplier was responsible for fulfillment in such cases.
Optimizing Shipping Times
U.S.-Customer Focused Shipping
To enhance delivery efficiency for U.S.-based customers, you may want to try our US Suppliers and filter products on Zendrop by selecting "Ships From: United States." This ensures quicker shipping, generally within 3–5 business days.
Country-Specific Timelines and Exceptions
United States: Refunds after 45 days.
Brazil: Refunds after 110 days.
Other Countries: Refunds after 60 days.
Conclusion
Understanding Zendrop's refund policies ensures timely and accurate processing of your refund requests.