Zendrop provides clear guidelines and policies for requesting refunds due to delayed orders. This article outlines the eligibility conditions, process, and any special considerations for refund requests.
Overview of Zendrop's Refund Policy
Zendrop offers refunds for orders that meet specific delay conditions. Generally, these conditions depend on the shipping destination and shipping method. Understanding these policies ensures compliance and smooth refund processing.
Eligibility Conditions for Refunds
You may be eligible for a refund or reshipment under the following conditions:
Orders without Tracking Information or Lacking Updates.
If tracking information is absent or the order remains in transit for a long time, pending, or expired.
Timeframe for Delayed Orders.
United States: Refunds are available if the order exceeds 45 days from the original shipping date.
Brazil: Refunds apply after 110 days.
Other Destinations: Refunds are allowed for delays over 60 days. Exceptions may apply based on the shipping method and destination country.
Please Note: These policies do not apply to sample orders.
How to Request a Refund
If your order meets the eligibility criteria, follow these steps to request a refund:
Verify the Eligibility: Ensure the order aligns with Zendrop's refund policies regarding delay timeframes and conditions.
Provide Documentation: For Shopify users, Zendrop may request the order page from the Shopify backend showing that customer has already been refunded for verification.
Contact Zendrop Support: Contact Zendrop's support team and provide your order details.
Wait for Approval: The Zendrop team will review your request and inform you of the approval status.
Refund Processing Time: Refunds are generally processed to your account within 5–10 business days, depending on your payment method or bank.
Special Scenarios
When Reshipment is Not Desired
If your customer no longer wants the product and does not wish to proceed with reshipment, you can still request a refund. Zendrop's support will process the request for approval and notify you of the result.
Handling Refunds Without Product Returns
In cases of delayed delivery, Zendrop allows refunds even if the product is not returned. This applies when one of the delay conditions is met.
Orders Not Fulfilled by Zendrop
If the order was fulfilled solely through your store (e.g., Shopify) and not processed by Zendrop, Zendrop cannot issue a refund or process the shipment. Verify whether a different supplier was responsible for fulfillment in such cases.
Country-Specific Timelines and Exceptions
United States: Refunds after 45 days.
Brazil: Refunds after 110 days.
Other Countries: Refunds after 60 days.
Conclusion
Understanding Zendrop's refund policies ensures timely and accurate processing of your refund requests. Always verify the order eligibility, collect any required documentation, and contact Zendrop support for assistance in specific cases.