Zendrop provides clear guidelines and policies for requesting refunds due to delayed orders. This article outlines the eligibility conditions, process, and any special considerations for refund requests.

Overview of Zendrop's Refund Policy

Zendrop offers refunds for orders that meet specific delay conditions. Generally, these conditions depend on the shipping destination and shipping method. Understanding these policies ensures compliance and smooth refund processing.

To proactively manage delays, Zendrop recommends providing customers with updated tracking information promptly. Utilize alternative tracking platforms, such as 17Track, to efficiently monitor parcel status across multiple agents.

Eligibility Conditions for Refunds

You may be eligible for a refund or reshipment under the following conditions:

Orders without Tracking Information or Lacking Updates.
- If tracking information is absent or the order remains in transit for a long time, pending, or expired.
Timeframe for Delayed Orders.
- United States: Refunds are available if the order exceeds 45 days from the original shipping date.
- Brazil: Refunds apply after 110 days.
- Other Destinations: Refunds are allowed for delays over 60 days. Exceptions may apply based on the shipping method and destination country.
Refund Eligibility Window.
- Refunds/replacements are only possible if payment was made within 90 days prior to the refund request.
- Any order older than 90 days is automatically ineligible, regardless of the reason.

Please Note: These policies do not apply to sample orders.

How to Request a Refund

If your order meets the eligibility criteria, follow these steps to request a refund:

Verify the Eligibility: Ensure the order aligns with Zendrop's refund policies regarding delay timeframes and conditions.
Provide Documentation: For Shopify users, Zendrop may request the order page from the Shopify backend showing that customer has already been refunded for verification.
Contact Zendrop Support: Contact Zendrop's support team and provide your order details.
Wait for Approval: The Zendrop team will review your request and inform you of the approval status.
Refund Processing Time: Refunds are generally processed to your account within 5–10 business days, depending on your payment method or bank.

Special Scenarios

Note that Consumer Products Innovations (Zendrop) will issue refunds only in cases where the company is at fault, as outlined on our Refund Policy page.

Handling Refunds Without Product Returns

In cases of delayed delivery, Zendrop allows refunds even if the product is not returned. This applies when one of the delay conditions is met.

Orders Not Fulfilled by Zendrop

If the order was fulfilled solely through your store (e.g., Shopify) and not processed by Zendrop, Zendrop cannot issue a refund or process the shipment. Verify whether a different supplier was responsible for fulfillment in such cases.

Optimizing Shipping Times

U.S.-Customer Focused Shipping

To enhance delivery efficiency for U.S.-based customers, you may want to try our US Suppliers and filter products on Zendrop by selecting "Ships From: United States." This ensures quicker shipping, generally within 3–5 business days.