Zendrop ensures that customers are supported effectively with clear guidelines for refunds, returns, and replacements. Below is a summary of Zendrop's policies, including eligibility conditions, timelines, and specific scenarios.
General Overview of Zendrop's Policies
Zendrop has established clear policies regarding refunds, replacements, and returns to ensure smooth operations and clarity for customers. The key highlights include:
Returns are not required for products from Chinese suppliers due to high return costs.
Refunds or replacements for physical product orders are only applicable when Zendrop is at fault (e.g., delivery failure, damaged, missing, or incorrect items) and must comply with Zendrop’s specified conditions.
Eligibility for Refunds or Replacements
Refunds or replacements can be requested under the following scenarios:
1. Delayed Orders
Global orders: Refunds or replacements are available if tracking shows an order stuck in transit, pending, or expired beyond 60 days after shipping.
U.S. orders: Delays must exceed 45 days.
Brazil orders: Refunds may be requested after 110 days of delay.
2. Damaged Products
Zendrop provides refunds or replacements for damaged products reported within 30 days of delivery. Photo or video evidence is required for approval. Customers are typically not required to return the damaged items.
3. Incorrect or Missing Items
Customers are eligible for refunds or replacements by submitting photo or video evidence to validate incorrect or missing items.
4. Canceled Orders
Full refunds are available for orders canceled before processing or shipping. Refunds for print-on-demand or pre-order products are excluded.
5. Subscription Refunds
Zendrop offers refunds for subscription charges requested within 5 days of the payment. Refunds can take between 5-10 business days to reflect in your account.
6. Refunds for Delivered Orders
If tracking shows that an order has been delivered but the customer claims non-receipt, a non-delivery certificate from the local post office is required to process a refund.
Items Not Eligible for Refunds
Certain scenarios do not qualify for a refund, including:
Delivered items without a non-delivery certification.
Customer dissatisfaction unrelated to product quality.
How to Submit a Refund Request
To request a refund, Zendrop requires:
Photo/video proof of damages or incorrect/missing items.
Tracking details for delayed orders.
Special Circumstances
For unique cases like customs seizures, Zendrop may provide a resolution, like one-time courtesy refunds, but will adhere strictly to its policies for future claims.
Additional Notes for Refund and Return Policies
Zendrop has tailored its policies to address fairness and prevent abuse. For example, changes were made to ensure that refunds are only processed for issues directly related to Zendrop, such as shipping errors, damaged products, or incorrect items. Zendrop advises that sellers align their store policies with Zendrop's refund and return policies to avoid incurring unnecessary costs. For more comprehensive details, refer to Zendrop's official documentation: Refund, Replacement, and Return Policy.