When a customer asks for a refund, two separate processes run in parallel: you refund your customer through your store platform, and Zendrop refunds you for the product cost and shipping. For full eligibility conditions, timeframes, and how to submit a claim, see our Refund, Replacement, and Return Policy.
Refund Process Breakdown: What You Do vs. What Zendrop Handles
Zendrop refunds explained.