Zendrop provides users with a structured refund process to address various scenarios, including refunds for canceled orders, customer returns, and subscription refunds. This article explains the refund workflow, detailing the interaction between Zendrop, Shopify, and you as a store owner, along with actions you may need to take.
Overview of Zendrop Refund Workflows
Zendrop operates as an intermediary in your online store’s order fulfillment process. Key stages in refund workflows between your store, Zendrop, and your customers include:
Your customer places an order and pays via your store. Payments are managed by Shopify or your chosen eCommerce platform.
You, as the seller, fulfill the order via Zendrop by paying for the product cost and shipping.
Refunds are processed as separate transactions from the initial payments.
Processing Refunds with Shopify and Zendrop
If a customer requests a refund, here’s what you need to do:
Refund Your Customer: Process the refund in Shopify or your payment platform. This ensures the customer receives their funds back.
Provide Proof to Zendrop: Take a screenshot or other proof confirming the processed refund in Shopify.
Request Refund from Zendrop: Send the proof to Zendrop so they can process a refund on their end for the order's product cost and shipping.
Automatic vs. Manual Refund Processes
Automatic Refunds for Canceled Orders: If an order is canceled, Zendrop’s system will automatically process the refund, and no further action is required on your part.
Subscription Refunds: Refunds for Zendrop subscriptions are also automatic after the Zendrop team processes the refund. These funds will be returned to your saved payment method, most commonly linked to your bank account. No action is required unless delays occur, in which case you may contact your bank for support.
Typical Timeframes for Refund Reflection
Once Zendrop processes your refund, it usually takes between 5-10 business days for the refunded amount to reflect in your original payment method. Ensure that your payment method details are up-to-date to avoid delays.
Frequently Asked Questions (FAQs)
Will Zendrop automatically refund my customers?
No. Zendrop refunds the amount you paid for product and shipping to your recorded payment method. Since Shopify handles customer payments, it is up to you to refund your customers separately.
What if my Zendrop subscription refund doesn’t appear?
Zendrop processes subscription refunds automatically. If the refund doesn’t appear in your saved payment method within the expected timeframe, verify with your bank for confirmation.
How does Zendrop’s order and refund flow work?
The interaction can be summarized as follows:
Customers pay your store directly.
You fulfill orders by paying Zendrop for the product and shipping.
Upon customer refunds, provide proof to Zendrop to obtain a corresponding refund. These processes are separate and ensure you, as the seller, remain in control of customer payments.