Zendrop strives to make its refund process as smooth and efficient as possible. Below is a comprehensive guide to understanding refund timelines, required confirmations, and troubleshooting measures for any issues you may face.
Overview of Refund Processing Timelines
Refunds issued by Zendrop generally follow these timelines:
Standard Reflection Time: Once issued, refunds should reflect in your bank account within 5 to 10 business days, depending on your bank’s processing times. In many cases, the refund may appear sooner.
Confirmation Requirements Before Refund Issuance
Zendrop processes refunds to the original payment method once the following confirmations are received:
Completed Payment Verification for Subscription:
The payment must be visible and marked as settled in your Shopify billing account if you are on Usage-Based Billing, or in your bank statement if you subscribed directly through Zendrop.
Screenshots or other forms of documentation may be requested to verify these transactions.
Completed Validation by the Customer Support for Shipped Orders:
An order refund will be processed once the request has been validated by Customer Support. For example, if the refund is due to a damaged item, the customer must submit proof (such as a photo or video) to Zendrop for approval before the refund can be issued.
Refund Policy Compliance:
Refund requests must fall within Zendrop’s refund policy window.
Subscription: Refund requests is within five days of the subscription charge being posted.
Shipped Orders: Refund requests is within 30 days of delivery for damaged items.
Once the required confirmations are provided and verified, refunds will be processed.
Troubleshooting Refund Delays or Issues
If your refund does not reflect in your account within the expected 5-to-10-business-day window, follow these steps:
Contact Your Bank or Payment Provider:
Refund delays are often due to processing issues at your financial institution. Start by contacting them to investigate further.
Reach Out to Support:
Contact Zendrop Support to verify if the refund has been processed. If the refund was issued through Zendrop, the support team can provide a reference number that you can use to track it with your bank. If the refund was processed through Shopify, you may reach out to the Shopify Billing Team to further check the refund from their end.
Subscription Refund Specifics
For Zendrop subscription refunds, once the refund is processed, the timeline remains consistent with the standard reflection time of 5 to 10 business days. If your store is closed, no additional charges will be incurred following the refund.
By following these guidelines, you can better understand Zendrop’s refund processing steps and take the appropriate measures to resolve any delays or issues that may arise.