Zendrop offers several functionalities for placing and managing orders. However, manual order placement is subject to specific requirements and processes. Below is a comprehensive guide:
Overview of Manual Orders on Zendrop
Integration Requirement:
To place manual orders on Zendrop, you must have a store integrated with the platform. Zendrop currently supports integrations with Shopify, ClickFunnels, and TikTok Shop US. Without a connected, supported store, manual order placement is not possible. Zendrop automatically syncs orders from connected stores, which eliminates the need for manual data entry.
Why Integration Matters
Ensures order, SKU, and customer data are accurate and standardized.
Prevents billing discrepancies and fulfillment errors.
Enables order tracking and shipment updates to flow back to your storefront.
Protects platform and merchant from fraudulent or unsupported entries.
How to Place Manual Orders (Modifications / Adjustments)
Once a store is connected and integrated correctly, you may need to manually place or adjust fulfillment orders on behalf of your customer when edits are required.
A. Adjusting Order Quantities or Details
If a canceled order on Zendrop requires resubmission (for example, due to quantity, variant, or customer information changes):
Log in to your store backend (Shopify).
Locate the order you wish to modify.
Duplicate the order rather than editing the original.
Update product quantities, variant selections, and customer details.
Confirm and save the revised order in your store.
Mark the order as paid.
Refresh the Zendrop Orders page, the new order will sync automatically.
This approach avoids charging the customer multiple times and ensures Zendrop receives the correct information for fulfillment.
B. Handling Cancellations and Replacement Orders
If you discover an existing synced order needs cancellation or replacement due to incorrect details:
Cancel the incorrect order first in your store backend.
Create a new order with accurate details as explained above.
Allow Zendrop to sync the new order for fulfillment.
Zendrop processes only the updated record from your integrated store.
C. Sample Orders on Zendrop
Zendrop also supports sample orders, which allow users to personally order one or more units of a product for quality review, functionality testing, packaging inspection, or content creation before offering it to customers.
What Is a Sample Order?
A sample order is an order placed directly through Zendrop, not through your store checkout, for purposes such as:
Inspecting product quality.
Verifying packaging and shipping condition.
Testing performance or fit before selling.
Creating your own photography or marketing content.
Providing a product to a customer or influencer.
Sample orders are fulfilled like any standard order, with shipping handled by Zendrop.
Payment and Policies for Sample Orders
You pay the wholesale product cost plus shipping for samples.
Order credits from promotions or monthly credits cannot be applied to sample orders.
Sample orders are non-refundable.
How to Place a Sample Order
Log in to your Zendrop dashboard.
Browse or search the Zendrop product catalog.
On the product detail page, click the Sample Order button.
Select the desired product variant(s), quantity, and enter a shipping address.
Confirm and submit the sample order.
Track and manage the order like standard orders once it appears in the Orders tab.