When you connect your store to Zendrop, only unfulfilled orders at the time of integration are automatically synced.
If you do not want certain orders to be imported, simply mark them as fulfilled in your store before connecting, Zendrop will ignore fulfilled orders.
If an unfulfilled order wasn’t synced but you’d like to fulfill it through Zendrop, you can duplicate the order in your store. Follow these steps to duplicate the order:
Head over to your Shopify backend.
Find the order in question then click on it.
Click the 'More Actions' dropdown.
Click the 'Duplicate' option.
Add the correct customer.
Click the 'Mark as Paid' button.
Click the 'Create Order' button.
Head back to Zendrop and refresh to see the duplicated order.
This ensures you maintain full control over which orders are fulfilled through Zendrop. If an order appears unfulfilled in Shopify despite being shipped in Zendrop, there may be minor syncing issues. You can manually update the order status directly in Shopify:
On the Shopify App:
Open the Shopify app and navigate to Orders.
Open the unfulfilled order.
In the Unfulfilled section, tap Fulfill item(s).
Add tracking information.
Tap Fulfill item(s) to update the order.
Once an order is synced from Shopify to Zendrop and begins processing, modifications such as changing products or quantities are no longer allowed.
If you need to make changes, you’ll need to:
Cancel the order in Zendrop.
Duplicate the order in Shopify with the correct product and quantity.
Mark it as Paid.
Allow it to sync back into Zendrop.
To avoid Shopify automatically marking orders as fulfilled before Zendrop processes them, make sure to update your Shopify settings as follows:
Go to Settings > General > Order Processing in Shopify.
Under Order Processing, select Do not fulfill any of the order’s line items automatically.
Save the changes. This ensures orders remain unfulfilled until processed by Zendrop.
