When you connect your store to Zendrop, only unfulfilled orders at the time of integration are automatically synced. When syncing your Shopify store with Zendrop for the first time, it is essential to ensure that all desired Shopify products are linked to their Zendrop equivalents. This linking ensures proper synchronization of orders and avoids discrepancies in fulfillment.
Common reasons for orders not syncing include product linking errors, supplier restrictions, and plan limitations. Ensuring these aspects are correctly configured can help resolve syncing issues.
If you do not want certain orders to be imported, simply mark them as fulfilled in your store before connecting, Zendrop will ignore fulfilled orders.
If an unfulfilled order wasn’t synced but you’d like to fulfill it through Zendrop, you can duplicate the order in your store. Follow these steps to duplicate the order:
Head over to your Shopify backend.
Find the order in question then click on it.
Click the 'More Actions' dropdown.
Click the 'Duplicate' option.
Add the correct customer.
Click 'Collect Payment,' and then 'Mark as Paid' to ensure the customer is not charged again.
Click the 'Create Order' button.
Head back to Zendrop and refresh to see the duplicated order.
It is important to link Shopify products to Zendrop ones before managing orders. If corresponding Zendrop equivalents do not exist, use Zendrop’s 'Link' or 'Source' feature to procure the product.
To link products effectively, locate the unfulfilled order in Zendrop and use the 'Link Product' feature. Select the correct variant, confirm the link, and repeat the process for multiple variants if necessary. Refresh your Zendrop Orders page to ensure updates are applied. For further guidance on how to link a product, click here.
Some products may have shipping restrictions based on the supplier's location. For example, products sourced from US suppliers can only be shipped within the US. Ensure the supplier supports shipping to the destination country.
This ensures you maintain full control over which orders are fulfilled through Zendrop. If an order appears unfulfilled in Shopify despite being shipped in Zendrop, there may be minor syncing issues. You can manually update the order status directly in Shopify.
If you continue to face issues after troubleshooting, contact Zendrop customer support for further assistance. They can help resolve complex issues, such as canceling orders or addressing app connectivity problems.
Once an order is synced from Shopify to Zendrop and begins processing, modifications such as changing products or quantities are no longer allowed. To make changes, cancel the order in Zendrop, duplicate it in Shopify with the correct details, and allow it to sync back into Zendrop.
On the Shopify App:
Open the Shopify app and navigate to Orders.
Open the unfulfilled order.
In the Unfulfilled section, tap Fulfill item(s).
Add tracking information.
Tap Fulfill item(s) to update the order.
If products are already linked in Zendrop, duplicating the affected orders in Shopify ensures proper fulfillment and seamless processing.
Once an order is synced from Shopify to Zendrop and begins processing, modifications such as changing products or quantities are no longer allowed.
If you need to make changes, you’ll need to:
Cancel the order in Zendrop.
Duplicate the order in Shopify with the correct product and quantity.
Mark it as Paid.
Allow it to sync back into Zendrop.
To avoid Shopify automatically marking orders as fulfilled before Zendrop processes them, make sure to update your Shopify settings as follows:
Go to Settings > General > Order Processing in Shopify.
Under Order Processing, select Do not fulfill any of the order’s line items automatically.
Save the changes. This ensures orders remain unfulfilled until processed by Zendrop.
