If your Zendrop order remains unfulfilled, it could be due to several possible issues, including payment roadblocks, configuration settings, or fulfillment logistics such as stock availability or shipping restrictions. Here is an overview of common causes and solutions to address order fulfillment problems on Zendrop:
1. Payment and Authorization Issues
Cancelled Orders: If your order was cancelled, it means no payment was made to Zendrop, and fulfillment was halted. Merchants are responsible for covering the wholesale price and shipping costs to restart the fulfillment process.
First-Order Authorization: For your first order on Zendrop, a pop-up message will appear when you log into your account, requiring approval to authorize fulfillment. Ensure that you tick the checkbox and click 'Accept' for the order to be fulfilled.
Direct Payment Requirements: Shopify collects payments from your customers and transfers the funds to your account. Zendrop does not have access to these funds; hence, you need to pay Zendrop directly for the products and shipping costs. Once payment is made, Zendrop will fulfill and ship the order.
2. Automated and Manual Fulfillment Settings
If the auto-fulfillment option is turned off in your account, orders will not be processed automatically. Ensure that you have configured auto-fulfillment. If not, you can manually fulfill your orders by navigating to the Orders page and clicking the “Fulfill Order” button.
3. Fulfillment Delays and Processing Timeline
Orders are typically processed within 1-3 days, followed by shipping, which may take 10-15 days on average. If your order was just fulfilled, it’s likely in the processing stage. Tracking information may take 3-4 days to update once the order has been shipped. If your order is processing as expected, no additional action is required.
4. Shipping Restrictions and Stock Availability Issues
Shipping Restrictions: Zendrop-sourced products may have limits on where they can be shipped. For instance, a product sourced from the US may only be deliverable within the US. In this case, consider sourcing an alternative supplier product originating from China to enable international delivery. You can also request a product variant for global shipping, but note that product requests are subject to your monthly limits based on your subscription plan.
Out-of-Stock Variants: If the selected product variant is out of stock, Zendrop cannot fulfill the order. To resolve this, click the 'Edit variant' button in the Orders page and select an available product variant for fulfillment.
By understanding these common scenarios and solutions, you can ensure smoother order fulfillment and improve customer satisfaction when using Zendrop.