Updating your email and password on Zendrop is a breeze! Whether you're enhancing your security or switching to a new email address, this guide will show you how to do it in just a few simple steps. Let's get started and keep your account information up-to-date!
Changing Your Password via Web Browser
Reset Your Password:
Click on the following link to reset your password: Reset Password.
Enter your email address and click on the "Reset Password" button.
Check Your Email:
You will receive an email with the subject “Set up a new password for Zendrop.”
Open the email and click on the "Reset Password" link.
Set Your New Password:
You will be redirected to a new page where you can enter your new password.
Confirm your new password by entering it again in the designated field.
Click on the "Reset Password" button to save your changes.
Your password has now been changed, and you will be logged into your Zendrop account automatically.
Important Note:
If you're encountering an error when updating your credentials, it's possible that the email you're trying to use is already linked to another Zendrop account. If that's the case, please reach out to our support team for assistance.
In the event that your email is already associated with another account, we recommend the following steps:
Log out from all devices.
Clear your browser cache.
Use your other account to unlink the email before trying to update your credentials again.
If you still face issues, don't hesitate to contact us for further help!
Updating Your Email Address and Password Through Your Profile Page
Access Your Profile:
Log in to your Zendrop account.
Click on the drop-down arrow at the top right corner and select "Profile."
Change Your Email Address and Password:
In the email address field, enter your new email address.
Ensure the new email address is not already associated with another Zendrop account.
In the password fields, enter your new password.
Confirm the new password by entering it again.
Save your changes.
Your profile information will be updated.
Identifying the Linked Email Address
To verify the linked email address for your Zendrop account:
Navigate to the profile page by accessing the drop-down menu on the dashboard.
Check the email displayed in the account details section.
Important Note: Zendrop allows you to connect up to 10 stores to a single account, seamlessly integrating with Shopify, TikTok US, and ClickFunnels. This feature makes it simple to manage multiple businesses from one platform, streamlining product sourcing, fulfillment, and order tracking. To learn more about this, you may click the link.
Logging In with Your New Credentials
After updating your email and/or password, you can log into your Zendrop account using the new credentials. Follow this link to access your account. To further ensure smooth access, verify the email used is functional and accessible for login or password reset purposes.
By following these simple steps, you can ensure your Zendrop account remains secure and up-to-date.
Troubleshooting Common Issues
Email Address Already in Use
If the email you want to use is already linked to another account:
Log out from all sessions and clear your browser cache or use an incognito browser.
Use the other account linked to the email and assign it a different, unused email address.
Re-attempt the email update for your primary account.
Typos or Incorrect Email Addresses
If you made a typo when entering your current email address:
Go to the "Profile" section and verify the associated email.
Follow the update process to correct the email.
Post-Deactivation or New Account Setup
If you’ve deactivated your Zendrop account and want to reuse the same email:
Wait for the email's association to be removed completely, which may take 24-48 hours.
After the waiting period, create a new account with the same email address.