When you add a card to Zendrop, a $1 pre-authorization charge will be triggered immediately to ensure the validity of the method of payment. This is a simple layer of security to help maintain a safe, secure and seamless payment process for all aspiring Zendrop entrepreneurs.
Some cards might fail this step if they cannot handle pre-authorization holds.
Pre-Authorization Process:
When you enter your card details into your Zendrop account, a temporary $1 hold will be placed on your card to verify its validity.
Success & Card Addition:
If the pre-authorization is successful, the card will be added to your account. The $1 hold is not an actual charge and will be automatically released, usually within a few minutes, depending on your bank's policies.
Typically, this hold is released within a few minutes or hours, depending on your bank's processing time.
Failure & Error Message:
If the pre-authorization fails, an error message will be displayed, and you will be prompted to provide a valid card.
Common reasons for pre-authorization failure include insufficient funds, unusual or suspicious transactions, failure of 3D Secure authentication, international transaction restrictions, multiple failed attempts, or generic decline errors.
Re-Submission:
If the $1 hold is unsuccessful, the payment method form will be presented again. You can re-enter your card details or replace your default payment method. General troubleshooting steps include verifying the card details, clearing browser cache or cookies, using a different payment method, waiting before retrying, or contacting your bank for assistance.
When to Contact Support
If you have tried all troubleshooting steps and the issue persists, contact Zendrop Support. Provide screenshots of any error messages to help them investigate and resolve the issue.