Adding a card to Zendrop triggers an immediate $1 pre-authorization to verify the payment method. It's a quick security check that confirms your card works before it's saved to your account.
Some cards might fail this step if they cannot handle pre-authorization holds.
Pre-authorization process
When you enter your card details into your Zendrop account, a temporary $1 hold will be placed on your card to verify its validity.
Success and card addition
If the pre-authorization is successful, the card will be added to your account. The $1 hold is not an actual charge and will be automatically released, usually within a few minutes, depending on your bank's policies.
Typically, this hold is released within a few minutes or hours, depending on your bank's processing time.
Failure and error message
If the pre-authorization fails, an error message will be displayed, and you will be prompted to provide a valid card.
Common reasons for pre-authorization failure include insufficient funds, unusual or suspicious transactions, failure of 3D Secure authentication, international transaction restrictions, multiple failed attempts, or generic decline errors.
Re-submission
If the $1 hold is unsuccessful, the payment method form will be presented again. You can re-enter your card details or replace your default payment method. General troubleshooting steps include verifying the card details, clearing browser cache or cookies, using a different payment method, waiting before retrying, or contacting your bank for assistance.
When to contact support
If you have tried all troubleshooting steps and the issue persists, contact Zendrop Support. Provide screenshots of any error messages to help them investigate and resolve the issue.
Add your payment method from the Billing page and start fulfilling orders.