Understanding a product’s weight and dimensions is essential for calculating shipping costs, comparing products, and planning your store logistics. Zendrop makes it easy to access detailed product information so you can make informed decisions. Most product specifications, including weight and dimensions, are listed directly on the product description page. Even if the weight isn’t immediately visible, our Customer Success team is always ready to provide accurate details.
Steps to Find Product Weight and Dimensions on Zendrop
Access the Product Page
Locate the product directly on the Zendrop platform and open its product page.
Find Specifications in the Description
Look in the product description for details about the weight and dimensions.
Contact Our Customer Success Team
If specifications aren’t listed, share the product URL with our team via chat or email ([email protected]).
We will provide the exact product weight or dimensions, if needed.
Sourcing Options for Different Weight Variants
If the weight variant you need isn’t immediately available on Zendrop:
Identify the desired product variant (e.g., 25 lbs or 45 lbs).
Check if it exists on other platforms such as Amazon or AliExpress.
Use the “Request a Product” feature to share the product link with Zendrop’s sourcing team.
Please note that even if the product weight is not visible on your end, Zendrop has the weight configured in the backend. When you import the product to your store, the weight is automatically synced, so no manual updates are required on your side.
Our team works closely with trusted suppliers and can often help source the exact variant you need.
If you're unable to find the required weight variant or decide on an alternative strategy, consider simplifying shipping costs by offering free shipping or using flat-rate shipping. These methods can reduce the dependency on precise weight information while still creating a customer-friendly experience.
Frequently Asked Questions
Can I rely solely on the weight and dimensions listed on Zendrop?
Yes, the platform provides reliable weight information.
However, it's important to note that while Zendrop provides total product weights, specific component weights (e.g., the weight of a part of the product) are generally unavailable due to supplier limitations.
While product weight and dimensions are often displayed on the Zendrop product page, our team ensures you always have accurate information when needed. Whether it’s confirming details or sourcing a specific variant, Zendrop is here to make your store management smooth and reliable.
In cases where precise weight details are unavailable, consider alternative strategies like combining shipping costs into product prices for free shipping or using flat-rate shipping based on average product weights.