At Zendrop, we understand that sometimes circumstances change, and you may need to cancel an order. To make the process as simple as possible, we’ve outlined the steps below, along with important guidelines to help you navigate cancellations efficiently.
Steps to Cancel an Order
Step 1: Cancel the Order Through Your Store
Before canceling an order on Zendrop, it's essential to first cancel it through your store platform (e.g., Shopify, TikTok US Shop).
Important: Simply canceling the order in Zendrop may not automatically cancel it in your store. You must cancel it within your store platform first.
Step 2: Confirm Cancellation on Zendrop
Once the order is canceled in your store, it should automatically be canceled in Zendrop. If the cancellation doesn't reflect in Zendrop right away, follow these steps:
Go to Your Orders Page: Navigate to the "Orders" page in Zendrop.
Find the Order: Locate the order you want to cancel.
Expand the Order: Click on the empty field next to the order to expand its details.
Cancel the Order: Click on the “Cancel Order” button.
Refunds
Full Refunds
You are eligible for a full refund if the order is canceled before it has been shipped.
Refund Timeline
Refunds are generally processed within 24 hours to your original payment method. However, please note that the time it takes for funds to appear in your account depends on your payment provider. It typically takes 5–10 business days for the refund to finalize.
Orders That Cannot Be Canceled
Certain orders cannot be canceled. These include:
Shipped Orders
Once an order has been shipped, it cannot be edited or canceled.
Print-on-Demand Orders
Print-on-Demand orders cannot be canceled once payment has been made.
Why Orders May Be Canceled Automatically
Zendrop may cancel an order on your behalf under certain circumstances. This can occur if:
The product is out of stock or unavailable.
Shipping constraints (e.g., missing or invalid shipping address).
In such cases, Zendrop will automatically issue a full refund and notify you promptly.
How to Check the Status of Your Cancellation
You can easily track the status of your cancellation on your Zendrop Orders page.
Canceled: This means the order has been successfully canceled and will not be shipped.
Refunded: This indicates that funds have been issued. Refunds typically take 5–10 business days to appear, depending on your payment provider.
Suggestions & Best Practices
Act quickly: If you need to cancel an order, do so as soon as possible to avoid complications, especially before the order is shipped.
Communicate with your customers: If you’re canceling on behalf of a customer, inform them right away. Be sure to explain the refund timeline to avoid confusion.
Keep payment timelines in mind: While Zendrop issues refunds within 24 hours, please remember that banks and card providers may take up to 10 business days to process and finalize refunds.
By following these guidelines, you can ensure a smooth cancellation process and maintain a positive experience for both you and your customers.