If you’ve noticed that a product you requested or sourced only shows a few color variants, sizes, or styles on your Zendrop dashboard, this article will help you understand why, and what to do if you’d like to request more options.
Case 1: The Product Was Just Sourced for You
If you submitted a Product Sourcing request and only a few variants (for example, one or two colors or sizes) appear in your dashboard, this means:
Those are the only variants our sourcing team was able to successfully locate and confirm with reliable suppliers.
Other variants shown on the original supplier site (like AliExpress or Alibaba) may not currently be available, or our suppliers may not offer them with consistent quality or fulfillment reliability. Additionally, supplier origin can play a role in variant availability; for example, products from Chinese suppliers labeled as "Zendrop Fulfillment" tend to offer multiple options, whereas Amazon-based or US suppliers often have integration limitations that restrict variant availability.
Our team always prioritizes accuracy and fulfillment reliability when adding newly sourced products to your dashboard, so only verified variants are listed.
Case 2: The Product Is Already Available in the Zendrop Catalog
If the product you’re referring to is one that’s already available in the Zendrop catalog (not a newly sourced item), and you’d like to see additional colors, sizes, or styles added, our team can check with suppliers to confirm availability.
Please send us:
The Zendrop product URL (copy it directly from your catalog or dashboard)3. Check the supplier origin to help determine if more variants might be available. Chinese suppliers labeled as "Zendrop Fulfillment” often provide more variant options compared to Amazon or US suppliers.
The specific variants you’d like added, for example:
Colors: red, green, purple
Sizes: XL, 2XL
Styles: matte finish, with lid, etc.
Once we receive that information, our supplier team will reach out to confirm whether those variants can be added to Zendrop.
NOTE: Products sourced from Amazon suppliers are limited to a single size or color variant due to integration limitations. Additionally, these items come from U.S.-based suppliers’ ready-to-ship inventory, which further restricts available sizes, colors, or configurations. While multiple options may appear on Amazon, Zendrop cannot reflect them because of these limitations. If broader size or color options are needed, explore alternative vendors available in Zendrop’s platform, or consider sourcing options listed as "Zendrop Fulfillment,” which typically allow more variants and international shipping.
Response Time & Expectations
There’s a time zone difference between Zendrop and our suppliers, so we typically need some time to hear back from them.
You can expect a response from our team within 24 hours after your request is submitted.
Please note:
During holidays or peak seasons, it may take a little longer for suppliers to respond.
If that’s the case, we’ll always update you and set clear expectations on timing.
Quick Summary
Scenario | What It Means | What You Should Do |
Product was just sourced for you | Only confirmed variants were available from our supplier | No action needed |
Product is already in Zendrop’s catalog | You’d like more color/size/style options added | Send us the Zendrop product URL + the specific variants you want |
Response time | Within 24 hours (may vary during holidays or peak seasons) | We’ll notify you if there’s a delay |
Providing a screenshot or the Zendrop product link helps our sourcing team identify the exact product faster and confirm variant availability more accurately.
If you’d like us to source a completely new product from another platform (such as AliExpress, Alibaba, or another supplier site), please submit a new Product Sourcing request through your Zendrop dashboard so our team can review and locate it for you.