Zendrop’s product search engine enables users to find products efficiently using keywords, filters, and categories. This guide provides troubleshooting tips to resolve common search issues and enhance your search experience.
Common Troubleshooting Steps
Follow these steps to address issues where the search function may not deliver the expected results:
Check Filters:
Ensure the filters applied (e.g., "Ships From," "Category," "Supplier") are not overly restrictive.
Filters can refine results, but incorrect or conflicting settings might limit your search output.
Scroll Down:
After performing a search, scroll down the page to ensure you view all the results as loading might occur below the default screen area.
Clear Browser Cache:
Clear your browser cache and cookies, or try using the search function in an incognito or private browsing window. Alternatively, switch browsers.
Login Issues:
If using a Shopify-integrated account, ensure that you log in correctly using Zendrop Login.
Optimizing Search Results
If your search is yielding unrelated or no results, follow these advanced tips for better outcomes:
Use Specific Keywords:
Enter descriptive and precise keywords to align with product names and descriptions. For instance, use "LED dog leash" instead of generic terms like "dog leash."
Avoid Unsupported Inputs:
Do not paste AliExpress product links directly into the search bar as the feature does not support such entries.
Keyword Variations:
Experiment with related terms or synonyms. For example, instead of "clothes," use "leggings" or "yoga pants." Note that some product categories are continuously being refined.
Feedback and Refinement:
Unusual or unrelated results can occur if product labeling doesn’t exactly match your search terms. Submit feedback regarding such issues, as Zendrop continually works on improving its search engine.
Further Assistance
If the provided troubleshooting steps do not resolve your issue, proceed as follows:
Document the Issue: Record a video showing the problem to share with Zendrop Support.
Refer to Guides: Consult Zendrop’s official support articles, such as finding products in the catalog or utilizing specific features of the search engine.
By following the steps and tips outlined above, you should be able to resolve most search-related issues and have a smoother experience navigating the Zendrop platform. Always ensure that your browser and filters are optimally configured and reach out to Zendrop Support for complex issues.