In some cases, products imported from Zendrop may appear as out of stock or show zero inventory at checkout. This issue can affect specific variants or the entire product.
Solutions:
1. Assign a Shipping Rate to the Zendrop App
You can set up a shipping rate to ensure customers see the correct options at checkout.
Steps to Assign a Shipping Rate:
In your Shopify Admin, navigate to Settings > Shipping and Delivery.
Under the Shipping section, select the shipping profile you want to modify.
Next to the relevant zone, click Add Rate.
Enter the shipping rate details.
Review the checkout preview to confirm the changes.
Click Done, then Save.
2. Assign Inventory to Zendrop Locations
Ensure the product inventory is assigned to Zendrop’s fulfillment location to prevent stock discrepancies.
Identify the product/variant for which you are facing this issue.
In your Shopify Admin head over to Products > Find the product you where this issue is happening > Open product
Scroll down until you see the variants with the 0 Available inventory. Select all variants from the indicated touch point and click Bulk Edit.
On the next screen click on the column icon in the top right corner and under Quantities by location make sure that Zendrop and your store's location are marked as check.
For all variants, ensure that Zendrop Available has the Stock at this location option enabled.
Now from your store's location copy the count and paste it into Zendrop-Available. This will update the count on the Zendrop side.
Drag the number down and update all the variants.
Click Save and you are good to go. You’re all set and the problem is now resolved!
If you continue to experience issues after making the suggested changes, please reach out to our support team via the chat widget in the lower right corner of your account. We're happy to assist!