If you received an item in a different size than what you originally ordered, you may be eligible for a refund or replacement. Here's how to proceed:
When You Can Request a Refund or Replacement
Zendrop will issue a refund or reshipment at no additional cost if:
The size received is different from what was selected at checkout
You can provide the required evidence
What We Need From You
To confirm the issue, please submit:
Photo or video evidence clearly showing the size you received (e.g., a product label or tag)
A screenshot of the original order showing the size selected at checkout
Once verified, Zendrop will take care of the refund or replacement for you.
Refund/ Replacement Limitations
If the correct size was sent and a size chart was available on the product page, Zendrop cannot offer a refund or replacement, even if the item doesn’t fit as expected.
Returns for fit issues are not accepted unless Zendrop made a mistake in fulfilling the order.
If your customer still wants to return the item, they can send it to your personal return address, not Zendrop’s.
Tip: If the product page doesn't show sizing info, you can ask Zendrop for a dimension chart before placing the order to help prevent issues.
If you still have questions or need help with a specific order, reach out to our support team. we're here to help!
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Refund, Replacement, and Return Policy