Zendrop offers several packaging options depending on the product and the supplier. Here's a breakdown of what to expect and how to verify it before shipping to your customers.
Standard Packaging
Most Zendrop orders are shipped in plain, unbranded packaging. The most commonly used option is a basic brown box or poly mailer without any logos or marketing material. These packages are devoid of any Chinese lettering, foreign addresses, or misleading markings, ensuring a fully white-labeled and professional appearance. This packaging is designed to be simple, clean, and discreet, perfect for general eCommerce fulfillment.
However, since Zendrop works with multiple suppliers, packaging may vary.
Amazon Supplier Packaging
If your product is sourced from an Amazon supplier, it may arrive in Amazon-branded packaging. This includes:
Amazon-labeled boxes
Amazon-branded envelopes
Other packaging that reflects Amazon’s fulfillment process Please note that no custom thank-you cards or Zendrop-branded packaging can be included with products fulfilled through Amazon.
Keep this in mind if you’re aiming for a fully white-label customer experience.
Custom Packaging (For High-Volume Sellers)
Custom product and packaging options are exclusively available through Zendrop’s Private Agent Program, designed for high-volume sellers.
Why is custom packaging limited?
Custom packaging (e.g. adding a logo, changing box types) requires:
Bulk ordering
Upfront investment
Storage space in the warehouse
Since this carries more logistical and financial risk, it's only offered to stores with proven sales performance.
How to Qualify for the Private Agent Program
To be considered for custom packaging and product customization:
Connect all your stores (Shopify, TikTok Shop, ClickFunnels, etc.) to Zendrop.
Our Sales team will review your account based on your order volume and business potential.
If you qualify, you’ll be invited to join the Private Agent Program, which includes:
A dedicated account manager
Priority sourcing & faster support
Access to product customization & private pricing options
Zendrop offers customizable thank-you cards to enhance your customers’ experience. By enabling the branding feature in your account, you can choose between Classic (black and white) or Custom (colored) styles, add personalized messages, and ensure branding is active before fulfillment.
If you’re consistently selling a product in high volume, feel free to reach out, we’d be happy to schedule a call with our Sales team to explore next steps.
Thank-You Card Customization
Zendrop provides flexibility for including thank-you cards in orders:
Activation and Setup:
Log in to your Zendrop account and navigate to the Branding section.
Enable branding by toggling the option to "ON."
Choose Classic (black and white) or Custom (colored) card styles.
Write your personalized message and save the settings before fulfilling orders.
Criteria and Limitations:
Applicable only for products in Zendrop's Fulfillment catalog; not compatible with Print-on-Demand (POD) items or Amazon packaging.
Cards will not apply retroactively to orders placed before activation.
Sample Orders:
Sample orders include custom thank-you cards only if branding is properly configured beforehand.
Troubleshooting Missing Cards:
Ensure branding was toggled ON before order fulfillment.
Configuration mistakes may require updating designs to include a title and message.
How to Check Packaging Before Selling
Want to see how your product arrives before selling it to customers? Here’s how:
Place a sample order for the product through your Zendrop account.
You’ll receive the product just like your customers would.
Use this opportunity to:
Inspect packaging quality
Record unboxing videos for marketing
Ensure the product meets your expectations
Important Reminders
For most users, the standard Zendrop packaging is simple, safe, and reliable.
To stand out with branding or unique packaging, aim to grow your sales and qualify for the Private Agent Program.
Sampling your product is a smart move, especially before launching paid ads or influencer campaigns.