Zendrop offers several packaging options depending on the product and supplier. This guide explains what to expect, how to check packaging before selling, and how Zendrop ensures product quality and supplier reliability.
Standard Packaging
Most Zendrop orders are shipped in plain, unbranded packaging. The most common options include:
A basic brown box or poly mailer
No logos or marketing materials
No Chinese lettering, foreign addresses, or misleading markings
This ensures a clean, white-labeled, and professional appearance, making it ideal for general eCommerce fulfillment.
Note: Packaging may vary slightly since Zendrop works with multiple suppliers.
Amazon Supplier Packaging
Some products sourced from Amazon suppliers may arrive in Amazon-branded packaging, which can include:
Amazon-labeled boxes
Amazon-branded envelopes
Other Amazon fulfillment packaging
Custom packaging or thank-you cards are not available for products shipped through Amazon suppliers. If you want a fully white-label experience, be mindful of this option.
Custom Packaging (For High-Volume Sellers)
Custom packaging and product customization are available exclusively through Zendrop’s Private Agent Program, designed for high-volume sellers.
Why Is Custom Packaging Limited?
Custom packaging requires:
Bulk ordering
Upfront investment
Warehouse storage space
Because of the logistical and financial commitment, it’s offered only to stores with proven sales performance.
How to Qualify for the Private Agent Program
To be considered, you’ll need to:
Connect all your stores (Shopify, TikTok Shop, ClickFunnels, etc.) to Zendrop.
Provide a screenshot of your most recent 7 days of orders.
Have your account reviewed by Zendrop’s Sales team based on order volume and business potential.
If you qualify, you’ll be invited to join the program, which includes:
A dedicated account manager
Priority sourcing & faster support
Custom packaging and product customization options
Private pricing opportunities
Thank-You Card Customization
Zendrop also offers customizable thank-you cards to enhance your customers’ experience.
How to Activate Thank-You Cards
Log in to your Zendrop account and go to the Branding section.
Toggle Branding ON.
Choose your card style:
Classic (black & white)
Custom (colored)
Write your personalized message and save your settings before fulfilling orders.
Criteria & Limitations
Available only for products in Zendrop’s Fulfillment Catalog.
Not available for Print-on-Demand (POD) items or Amazon-packaged products.
Cards will not apply retroactively to orders placed before activation.
Troubleshooting Missing Cards
Ensure branding was toggled ON before fulfillment.
Double-check that your design includes a title and message.
How to Check Packaging Before Selling
Want to see how your product arrives before selling to customers? Ordering a sample is the best way.
Steps to Order a Sample
Log in to your Zendrop account.
Click on a product you’d like to test from the Zendrop Catalog.
On the product page, select “Order Sample.”
Complete the checkout process.
Your sample will be shipped directly to you, just like it would to your customers.
What to Look For
Inspect packaging quality and presentation.
Record unboxing videos or take product photos for marketing.
Test the product’s functionality and durability.
Confirm it meets your expectations before adding it to your store.
Important Reminders
Standard Zendrop packaging is safe, simple, and reliable.
To stand out with custom packaging, work toward qualifying for the Private Agent Program.
Sampling is a smart step before launching ads or influencer campaigns to ensure customer satisfaction.
Managing Customer Expectations and Policies
For transparency and trust:
Sync your store’s return policies with Zendrop’s.
Clearly communicate return terms on your storefront.
This reduces confusion and makes handling refunds or complaints smoother.
Ensuring Product Equivalence via Sourcing Requests
If you’d like Zendrop to find a product equivalent to one listed elsewhere (e.g., AliExpress), use the Request a Product feature:
Go to the Request a Product tab in your Zendrop account.
Paste the product link (URL) from the external site.
Click Request to submit it to our team.
Supplier Reliability & Quality Control
Zendrop carefully vets and monitors suppliers to ensure quality and consistency.
Supplier Vetting: Each supplier is checked for business licenses, customer reviews, and a track record of reliability.
Quality Inspections: Products shipped to Zendrop warehouses are inspected, unpacked, and repackaged in clean, generic packaging to guarantee quality before fulfillment.
Zendrop provides flexible packaging solutions, from standard plain packaging to custom options for high-volume sellers. Sampling your products and leveraging branding features like thank-you cards can help you deliver a professional, trustworthy, and memorable customer experience.