Zendrop offers a wide range of products sourced from global suppliers, and user manual availability can vary by product. This guide explains how to access, request, or locate product manuals, so you can confidently support your customers and scale your store with ease.
Understanding Product Manual Availability
Product manuals on Zendrop generally fall into one of the following categories:
1. Manuals Included in the Product Packaging
Some products ship with printed user manuals or setup instructions included directly in the packaging. When available, these manuals are often provided in multiple languages, such as English, German, French, Italian, and Spanish, depending on the supplier.
2. Manuals Available Upon Request via Zendrop Support
If a manual is not included in the packaging, Zendrop may still be able to retrieve one for you.
How to request a manual:
Share the specific product listing link with Zendrop Support.
Our team will check directly with the factory or supplier to confirm availability.
If a manual exists, it is typically provided within 24–48 hours.
Best practice: Manual requests are most effective after an order has been placed, as providing the order number helps our team assist you faster and more accurately.
3. Products Without Manuals but With Alternative Instructions
Some products do not include a traditional user manual. Instead, instructions may be provided through alternative formats, such as:
In-app guidance
On-screen tutorials
Embedded setup instructions
For example, products like the Retro Smart Ring Health Monitor include all usage instructions directly within the companion app.
For these products, Zendrop recommends placing a sample order before selling to evaluate packaging, instructions, and overall customer experience.
How to Request a Product Manual (Quick Steps)
Identify the product you need a manual for.
Copy the product listing link from Zendrop.
Contact Zendrop Support with the listing link (and order number, if available).
Await confirmation on whether a manual is available.
Important Notes
Not all Zendrop products include manuals by default.
Manual availability is supplier-dependent.
Zendrop Support will always confirm whether a manual exists after checking with the supplier.
Alternative Ways to Access Instructions
If a manual is not available, you can often find helpful guidance through:
Instructional images or descriptions on the product page
Video tutorials or customer reviews
Instructions built directly into associated apps or software
Final Thoughts
While manual availability varies by product and supplier, Zendrop is here to support you every step of the way. When manuals are available, our team will help retrieve them quickly. When they’re not, we encourage leveraging alternative resources or sample orders to ensure a seamless customer experience.
Zendrop empowers you to sell with confidence by giving you the tools, transparency, and support you need to grow your business successfully.