Zendrop has a clear refund policy for subscription charges processed through Shopify. This article outlines the eligibility criteria, steps to request a refund, and additional tips to manage your subscription effectively.
Refund Eligibility
To qualify for a refund:
Refund requests must be submitted within 5 days of the charge date.
Charges must be fully processed through Shopify before Zendrop can approve and process a refund.
Refunds on usage-based charges depend on the number of products linked to Zendrop at the time of billing.
Refund Processing
Once approved, Zendrop refunds are sent back to the original payment method used. Refunds typically require 5-10 business days for the funds to appear in your account, although processing times may vary by bank. Zendrop refunds are sent back to the original payment method used. Refunds can only proceed after your payment posts to the Zendrop system, which may take 24-48 hours when processed via Shopify. Additionally, Zendrop provides notification updates as refunds progress through their system, keeping you informed at every stage.
Steps to Request a Refund
Ensure the charge has been paid through Shopify: Zendrop requires the Shopify invoice to be generated and cleared before refunds can be processed.
Contact Zendrop Support within 5 days of the charge: Open the Zendrop app and access customer support via the messenger in the bottom-right corner of the screen. - Provide the payment details and explain the reason for requesting a refund.
Wait for confirmation of refund approval: After the refund is initiated, Zendrop will send an email confirmation. Approved refunds are usually credited within 5–10 business days.
If your tracking number doesn’t work with the linked website from Zendrop, you can use universal tools like 17Track.net or specific platforms like Track718. Additionally, Zendrop can provide delivery confirmation evidence from the last-mile courier, including the courier’s name, tracking number, and contact phone number. This information can assist in resolving delivery issues.
Refunds can only be initiated after your payment posts to the Zendrop system, often requiring 24-48 hours to process via Shopify. Additionally, ensure all requirements are met, including the proper uninstallation of the Zendrop app, by following these steps:
Open your Shopify admin area and navigate to Settings.
Select Apps and sales channels.
Locate Zendrop – Dropshipping & POD.
Hover over its name, click Uninstall, and confirm the action.
Special Cases
If Your Shopify Store is Closed
Resolving Frozen or Locked Stores
If your Shopify store is frozen or locked due to Zendrop-related billing issues, follow these steps to resolve the situation:
Settle the Outstanding Shopify Invoice: Ensure that all invoices associated with Zendrop charges are fully paid through Shopify. Payments typically take 24-48 hours to reflect.
Request Zendrop Refund (If Applicable): Once the Shopify invoice is settled, submit a refund request within Zendrop's 5-day window for eligibility.
Contact Shopify Support If Necessary: In cases where store access is difficult to regain, Shopify Support can assist in resolving locked account issues.
If your store has been closed and you no longer use Zendrop, refunds can still be issued for recent charges.
Additionally, ensure that all outstanding Shopify invoices are settled to prevent delays in the refund process for charges related to the closed store.
For Unused Subscriptions
Even if you have not actively used the Zendrop service, you may request a refund within the standard 5-day policy. In cases falling outside this window, Zendrop might offer app credits for future billing periods.
Preventing Future Charges
To avoid unwanted future charges:
Unlink products from Zendrop - Disconnect any active product links in your Zendrop dashboard to prevent usage-based charges in future billing cycles.
Uninstall the Zendrop app - From your Shopify admin, navigate to Settings > Apps and Sales Channels, find Zendrop, select uninstall, and confirm removal.
Please note: Unlinking products does not remove them from your Shopify store, only their connection with Zendrop.
Refund Denial
Refund requests made after the 5-day window cannot be approved. This policy ensures that Zendrop processes all claims fairly and in alignment with Shopify billing cycles. For disputes involving older charges, contacting Shopify Support may provide further guidance.
Monitoring Your Refund Status
Zendrop provides periodic updates to help you track your refund's progress as it moves through their system. The customer support team ensures transparency by sending notifications throughout the process. For further assistance or to request an update, contact Zendrop's support team directly via their in-app messaging system.