Tracking your orders is an integral part of online shopping, especially when using platforms like Zendrop. However, tracking numbers sometimes may not work or update immediately. Below, we address common reasons for these issues and provide guidance on troubleshooting them effectively.
Common Reasons Why Tracking Numbers May Not Work
Initial Tracking Delays: Tracking updates might take 3-5 days after shipment to appear. This typically happens once the package is scanned at its first checkpoint.
Carrier or Customs Delays: High shipping volumes, customs clearances, or issues with carriers can cause delays in tracking updates, especially for international orders.
Inactive Tracking Numbers: Some carriers may wait until the package moves to the next checkpoint or destination before activating the tracking number.4. Logistics and Freight Forwarding Delays: Tracking information may not update consistently due to logistics challenges or issues with the freight forwarder. For instance, packages might experience interruptions during transit or delays related to scanning stations.
Lack of Status Updates During Transit: Freight forwarders and carriers typically update tracking information only when the package reaches a new transit point or a scanning station. As a result, gaps in updates are expected while an order is in movement between facilities.
Customs and International Shipping Processes: When an order clears customs, carriers may not immediately provide real-time updates. Tracking typically resumes when the order reaches the next facility or destination.
Steps to Address Non-Working Tracking Numbers
Check the Zendrop Dashboard: Navigate to the ‘Orders’ section in your Zendrop dashboard to ensure the order has shipped. If it has, confirm the tracking number.
Wait for Tracking Updates: Be patient; updates often take 1-5 days after the package is scanned at its first checkpoint. For replacement or reshipped orders, the process begins once the new tracking number is generated.
Use Alternative Tracking Tools: If Zendrop's preferred tracking websites (ParcelsApp) is not working, check for updates using alternative tracking sites e.g., 17Track.
Contact Zendrop Support: If delays persist and no updates are visible on the tracking page after a reasonable period (45 days for U.S. shipments; 110 days for Brazil), reach out to Zendrop. Ensure you request a non-delivery certification from your local post office if the order is marked as delivered but not received, as this is required for refund or reshipment eligibility.
Be Patient with Standard Shipping Timelines: Allow sufficient time for the package to reach its next destination for scanning. For instance, international shipping times to locations like Australia can take around 11.3 days, but unforeseen delays may occur.
Zendrop Refund and Reshipment Policy
For orders experiencing significant delays or tracking expiration:
Zendrop will issue a refund or resend the product if tracking fails to update within Zendrop's shipping policy timelines.
Always provide the exact order number when contacting Zendrop's team for investigation. Having the correct information facilitates a quicker resolution.
You can escalate the issue to Zendrop support for in-depth investigations if tracking information remains unchanged for an extended period, ensuring that proper coordination is initiated to resolve delivery issues.
Zendrop requires a non-delivery certification for orders marked as delivered but not received before processing a refund or replacement.
Additionally, claims must be submitted within 30 days of the marked-delivery date for eligibility.
Frequently Asked Questions
Can I track my shipment on an alternative website?
Yes, if your tracking number doesn’t work with the linked website from Zendrop, you can use universal tools like 17Track.net or specific platforms like Track718 for tracking IDs starting with ‘PD.’
What should I do if updates stop after the initial scan?
In most cases, this means that the package has not reached the next checkpoint yet. Check again after 1-3 days, as carriers only scan shipments at major hubs or checkpoints during transit.
What action should I take if tracking shows “delivered” but I haven’t received the item?
If you're handling a situation where a package is marked as 'Delivered' by the courier but has not been received, follow these steps to resolve the issue effectively:
Step 1: Initial Checks
Check Surroundings: Look for the package in safe or hidden areas around the delivery location, like porches or garages. Couriers sometimes try to leave packages in secure spots.
Contact Building Management/Neighbors: If applicable, confirm whether someone else may have accepted the package on their behalf.
Step 2: Confirm Delivery Status
Contact the Local Post Office: Request details about the delivery. Sometimes, packages are marked as delivered when they are held at the local post office. Ask for clarification or retrieve the package if held.
Review Proof of Delivery: Check if the carrier has logged delivery details (such as a photo or delivery confirmation signature). If an incorrect address is identified, further steps may be required.
Step 3: Obtain Mandatory Non-Delivery Certification (If Applicable)
Visit the local post office or contact your courier service to request non-delivery certification, which certifies that the package was not received despite being marked as delivered.
Forward the certification to Zendrop for evaluation. This document is essential for pursuing a refund or replacement.
Exceptions and Special Scenarios
Delivered to the Wrong Address: Share proof of incorrect delivery with Zendrop so they can verify misdelivery with the carrier.
Refund and Replacement Policies
Claims must be submitted within 30 days of the marked-delivery date for eligibility. Orders marked delivered for over 30 days may not qualify for resolution. By following these steps, you can ensure a streamlined process for resolving complaints about packages marked as delivered but not received.
By addressing common challenges and providing clear guidance, Zendrop ensures that customers can effectively track their shipments or resolve issues when tracking numbers aren’t working as expected.