Why Isn’t My Zendrop Tracking Number Working or Updating?
Tracking your orders is an integral part of online shopping, especially when using platforms like Zendrop. However, tracking numbers sometimes may not work or update immediately. Below, we address common reasons for these issues and provide guidance on troubleshooting them effectively.
Common Reasons Why Tracking Numbers May Not Work
Initial Tracking Delays: Tracking updates might take 3-5 days after shipment to appear. This typically happens once the package is scanned at its first checkpoint.
Carrier or Customs Delays: High shipping volumes, customs clearances, or issues with carriers can cause delays in tracking updates, especially for international orders.
Inactive Tracking Numbers: Some carriers may wait until the package moves to the next checkpoint or destination before activating the tracking number.
Steps to Address Non-Working Tracking Numbers
Check the Zendrop Dashboard: Navigate to the ‘Orders’ section in your Zendrop dashboard to ensure the order has shipped. If it has, confirm the tracking number.
Wait for Tracking Updates: Be patient; updates often take 1-5 days after the package is scanned at its first checkpoint. For replacement or reshipped orders, the process begins once the new tracking number is generated.
Use Alternative Tracking Tools: If Zendrop's preferred tracking websites (ParcelsApp) is not working, check for updates using alternative tracking sites e.g., 17Track.
Contact Zendrop Support: If delays persist and no updates are visible on the tracking page after a reasonable period (45 days for U.S. shipments; 11 days for Brazil), reach out to Zendrop. They may initiate a refund or reshipment.
Zendrop Refund and Reshipment Policy
For orders experiencing significant delays or tracking expiration:
Zendrop will issue a refund or resend the product if tracking fails to update within Zendrop's shipping policy timelines.
Always provide the exact order number when contacting Zendrop's team for investigation. Having the correct information facilitates a quicker resolution.
Frequently Asked Questions
Can I track my shipment on an alternative website?
Yes, if your tracking number doesn’t work with the linked website from Zendrop, you can use universal tools like 17Track.net or specific platforms like Track718 for tracking IDs starting with ‘PD.’
What should I do if updates stop after the initial scan?
In most cases, this means that the package has not reached the next checkpoint yet. Check again after 1-3 days, as carriers only scan shipments at major hubs or checkpoints during transit.
What action should I take if tracking shows “delivered” but I haven’t received the item?
Check with neighbors or at the local post office.
Contact Zendrop’s support team for further assistance.
By addressing common challenges and providing clear guidance, Zendrop ensures that customers can effectively track their shipments or resolve issues when tracking numbers aren’t working as expected.