Managing subscription payments for Zendrop involves understanding where and how payments are processed, addressing missed or failed payments, and requesting refunds when necessary. This article outlines key details about Zendrop's billing processes and answers some frequently asked questions about payment-related issues.
Overview of Zendrop Subscription Billing
Zendrop subscription charges are processed based on the type of subscription you have.
Subscribed through Zendrop: Charges are processed directly on the Zendrop platform, not through Shopify. Users must add a payment method directly to their Zendrop account.
Subscribed through Usage-based billing: Charges are processed directly through Shopify.
This ensures the correct payment method is used depending on how your subscription was set up.
How to Add a Payment Method on Zendrop
To ensure seamless billing, follow these steps to add a payment method:
Log in to your Zendrop account.
Click on the user profile drop-down menu at the top-right corner of the page.
Select "Billing" from the menu options.
Click on the "Add Payment" option.
Enter your new payment information and click "Save".
You also have the option to link your bank account to Zendrop as an additional payment option.
You can store multiple payment methods on Zendrop and designate one as the default. To set a card as default, click "Set as Default" next to the desired card. To learn more about this process, you can click here.
Handling Missed or Failed Payments
If you miss a payment for a Zendrop subscription, the following consequences may occur:
Service Interruption: The app may stop functioning until payment is made, potentially disrupting your store operations.
Account Suspension: You may lose access to Zendrop's features until payment is settled.
Shopify Store Freezing: Shopify may freeze or terminate your store if linked unpaid bills (Shopify + apps) remain unresolved for an extended period (typically around 60 days). This can result in store downtime, potential data loss, and possible collections actions.
To avoid these issues, track your billing cycles closely and ensure timely payments.
Payment Retry Mechanisms
Payment retries for Zendrop subscription charges are managed by Shopify when initiated through its platform. Shopify automatically attempts to charge the payment method on file, and users will receive an email notification if the retry succeeds. Zendrop is unable to cancel retries or pending invoices managed by Shopify. However, if a charge is successfully processed, you can request a refund from Zendrop.
Refund Policies and Procedures
If a transaction has already been processed, Zendrop allows users to request refunds under specific conditions:
Refunds are eligible if requested within 5 days of the transaction.
Refunds cannot be issued for pending charges until they are fully processed and paid.
To learn more about what Zendrop covers for subscription refunds, please visit this help article.
Steps to Request a Refund
Verify that the charge has been fully processed.
Submit a refund request to Zendrop within the specified timeline.
It’s important to notify Zendrop promptly after payment if you intend to request a refund. For detailed steps, please click here.
Common Issues and Clarifications
Usage- Based Billing Pending Invoice Cancellations: Neither Zendrop nor Shopify has the ability to cancel pending invoices. Such charges must first be paid before they can be refunded.
Retrying Payments: Payment retries are controlled exclusively by Shopify; Zendrop cannot intervene in this process.
Summary
Zendrop subscription payments are processed directly through its platform, requiring users to add and manage payment methods within their Zendrop account. Missed or failed payments can lead to service interruptions or account suspension, so timely payments are crucial. While refunds are available within a limited timeframe, neither Zendrop nor Shopify can cancel Usage-based billing pending charges. Understanding these processes can help ensure a seamless subscription experience.