If a third-party platform or payment processor has asked Zendrop to confirm a supplier agreement’s validity, don’t worry, this is a normal part of the verification process. Here’s how it works and what you can expect.
What Is a Supplier Agreement Validation Request?
A supplier agreement validation request occurs when a third-party (such as a payment processor, marketplace, or business partner) contacts Zendrop to confirm the legitimacy of an agreement between your business and Zendrop.
This verification step helps ensure that the supplier agreement you shared is authentic, current, and properly executed, supporting a smooth partnership between you, Zendrop, and the platform involved.
How Zendrop Verifies the Agreement
Once we receive a validation request, our team follows a standardized process:
Review the Request:
We examine the request details, including company names, website URLs, and any contract references provided.Check Internal Records:
We verify that the supplier agreement exists in our system, is properly signed, and matches our official records.Confirm the Agreement’s Validity:
If the agreement is valid and complete, we confirm this directly to the requesting third-party.
If there are discrepancies (e.g., missing signatures or outdated information), we’ll reach out to you for clarification before proceeding.
What Happens After Submission
Once verification is complete:
Confirmation Sent:
We’ll confirm the agreement’s validity with the third-party and notify you once it’s done.Follow-Up if Needed:
If additional details or corrections are required, we’ll contact you directly to resolve them quickly.Response Time:
Most requests are verified promptly. However, if the request involves complex details, it may take slightly longer. Our goal is always to process validations as quickly as possible.
Tips to Speed Up the Process
You can help ensure a faster response by:
Providing Accurate Information:
Double-check that all company names, URLs, and contract references are correct.Including Supporting Documents:
Attach a copy of the signed supplier agreement.Using a Clear Subject Line:
When reaching out, use a subject line like “Supplier Agreement Validation Request” so our team can identify and prioritize your request right away.
Once Your Agreement Is Verified
After Zendrop confirms the agreement’s authenticity, we’ll notify the requesting platform or payment processor, ensuring everything proceeds smoothly and without delay.