When you see a red triangle warning icon next to an order in your Zendrop dashboard, it means that something in the order needs to be resolved before fulfillment.
If you hover over the icon, a tooltip will appear explaining the issue for example, a missing address, unlinked product, or a product that’s temporarily out of stock.
These warnings are designed to help you spot potential problems early and keep your fulfillment process running smoothly.
Common Reasons for the Warning Icon
Here are the most common reasons you might see a warning, what they mean, and how to resolve them:
Missing Shipping Address
Tooltip: “Please provide a shipping address for this order.”
This simply means the order is missing the customer’s shipping details.
How to fix it:
Click Add Address directly on the order page.
Fill in the customer’s full shipping details.
Once saved, the order will be ready for fulfillment.
High-Risk Order Alert
Tooltip: “High-risk fraud alert from Shopify’s fraud analysis.”
This warning appears when Shopify flags the order as high risk. Zendrop automatically pauses auto-fulfillment for these orders to protect you.
How to fix it:
Review the order manually before proceeding.
You can still fulfill it, but it will be at your own risk (e.g., chargebacks).
If you’re unsure, contact the customer or Shopify Support to verify legitimacy.
High-risk orders are skipped by default when Auto-Fulfillment or Daily Fulfillment is enabled.
Product Removed from Catalog
Tooltip: “A product in this order is no longer available.”
Sometimes suppliers discontinue items or run out of stock, causing the product to be removed from Zendrop’s catalog.
How to fix it:
Cancel the unfulfilled item from the order.
Search the Zendrop catalog for a similar replacement or use the Request a Product feature.
The unfulfilled item will be automatically refunded within 24 hours so you only pay for what ships.
With over 500,000+ products, you can easily find similar alternatives using Zendrop’s Search or Request a Product tools.
Product Not Shippable to Destination
Tooltip: “This product cannot be shipped to the customer’s country.”
This means the product or supplier doesn’t currently support delivery to that region.
How to fix it:
In Shopify Admin, go to Settings → Shipping and Delivery.
Select your Shipping Profile.
Under the relevant shipping zone, click Add Rate.
Enter the rate details and save.
Review your checkout preview to confirm customers see the correct shipping options.
Product Out of Stock
Tooltip: “A product in this order is currently out of stock.”
The supplier may have temporarily run out of this item.
How to fix it:
Cancel the unfulfilled item from the order.
Search the Zendrop catalog for a similar replacement.
Product Not Linked
Tooltip: “Please link this product to a Zendrop listing.”
This happens when the product in your Shopify order isn’t yet matched to a Zendrop product.
How to fix it:
Open the order and click Link Product.
Select the correct product and variant from Zendrop’s catalog.
If it’s not listed, use Request a Product to source it.
Linking ensures orders automatically sync, track, and fulfill correctly through Zendrop.
Still Seeing the Warning?
If the triangle remains visible after addressing the issue:
Refresh your page to ensure updates sync properly.
Double-check that every product in the order is linked and in stock.
Pro Tips
Keep an eye on your Unresolved Orders tab, it helps you catch these issues early.
Hovering over the red triangle gives you the exact reason and next step instantly.
The warning icon is there to protect your orders and profits, not to block fulfillment unnecessarily.
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